Re: [OT] Missing some LAU emails (initial messages)

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On Thu, Apr 21, 2022 at 08:28:57AM +0200, Lorenzo Sutton wrote:
> On 20/04/22 21:37, Sam Kuper wrote:
>> On Wed, Apr 20, 2022 at 06:26:38PM +0200, Lorenzo Sutton wrote:
>>> Jeremy Jongepier - Tue Apr 19 11:42:12 CEST 2022
>>>> On 19-04-2022 10:08, Lorenzo Sutton wrote:
>>>
>>>Anything I could try on my end?
>>
>> Try logging in to the Gmail web interface, and check:
>> 
>> - Does the Gmail web interface show the same emails in your inbox as
>>    Thunderbird shows you?
> 
> yes

So, the missing messages are also missing when you access your inbox
from the Gmail web interface?


I see at least 3 possibilities.  Some (LAU) emails are either:

- being discarded by Google before they reach your Gmail account; or

- being moved/discarded within your Gmail account, but not due to
  Thunderbird; or

- being moved/discarded locally (e.g. within Thunderbird or its local
  mailstore), and because Thunderbird is syncing its state to your Gmail
  account on Google's server via IMAP2, the moves/discards are also
  reflected when you log in to the Gmail web interface.

To rule out the third possibility above, you could try leaving
Thunderbird, including any background mailbox sync, switched off for a
while - perhaps a few weeks.  (Likewise any other email clients you may
use for your Gmail account.)  During that time, you would have to access
Gmail solely via the web interface.  See if that stops the issue.


>> - Ditto for spam/junk/trash?
>> 
>> - Ditto for any other relevant folders/tags?
>> 
>> - Have you set (and perhaps forgotten about) any Gmail filters that
>>   might be relevant?

Did you check the above points?


> I do have a (thunderbird) filter since years which moves emails with
> to, cc LAU email address into a 'sub-directory' and that is working on
> (after) email which is incoming (including e.g. this one, which did
> come in...)

In principle that shouldn't cause deletions.  Investigate other
potential causes first.


>> - Gmail's recommended IMAP2 (or POP3, if you are using that)
>>   configuration: confirm that this is what your Thunderbird instance
>>   is using.
>>
> 
> It is, and everything works well in Thunderbird

Are you using secured IMAP?  (If not, there's a (small) risk of
corruption in transit - e.g. an MITM.  Would be v. weird for an MITM to
delete LAU emails, though, so this probably isn't the problem here.)


>> Also check:
>> 
>> - Is your Thunderbird up to date?  Does the version you are running
>>   have any known bugs causing mail to be lost/hiddden?
> 
> It is up-to-date,

OK

> I'm not sure about bugs,

Worth checking, if you find time:

https://bugzilla.mozilla.org/describecomponents.cgi?product=thunderbird

https://bugzilla.mozilla.org/buglist.cgi?quicksearch=MailNews+Core


> but this is happening only with certain LAU mailing list setting so
> I'd be cautious in 'blaming' a thunderbird bug, also because these
> aren't reaching the mailbox (e.g. in the gmail web client)

See my remark above about ruling out Thunderbird.



>> - Do you have any plugins/settings in Thunderbird that could be
>>   causing the issue?
>> 
>> - Is your Thunderbird mailstore on a healthy filesystem on a healthy
>>   HDD/SSD?
> 
> same as above

These points could be germane, cf. the third possibility mentioned near
the top of this email.

See my remark above about ruling out Thunderbird.



> Thanks for the suggestions!

HTH :)
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