Only plain text email is forwarded by the Discuss@xxxxxxxxxxxxx List Server, as HTML can contain viruses. Use as the email Subject Line: YourName, YourCountry kernel 3.13.0-30-generic With this Subject Line cogent experts will be alerted, and useful case names left in the Archive. YourCountry will enable Country specific guidance. Linux experts in YourCountry can be found through: http://www.linux.org/groups/index.html. They will know your Country's modem code, which may be essential for dialup service. Responses from Discuss@xxxxxxxxxxxxx are sometimes blocked by an Internet Provider mail filters. So in a day, also check the Archived responses at http://www.linmodems.org -------------------------- System information ---------------------------- CPU=x86_64, Ubuntu , ALSA_version=k3.13. Linux version 3.13.0-30-generic (buildd@kissel) (gcc version 4.8.2 (Ubuntu 4.8.2-19ubuntu1) ) #55-Ubuntu SMP Fri Jul 4 21:40:53 UTC 2014 scanModem update of: 2011_08_08 Distrib_ID=Ubuntu DistribCodeName=trusty AptRepositoryStem=http://ca.archive.ubuntu.com/ubuntu/ Presently install your Linux Distributions dkms package. It provides for automated driver updates, following upgrade of your kernel. For details see http://linux.dell.com/projects.shtml#dkms Some modem drivers can only be used in 32 bit modem on x86_64 systems, while some others are competent on x86_64 Systems. Cases are: 1) http://linmodems.technion.ac.il/bigarch/archive-seventh/msg03119.html for the snd-hda-intel audio+modem driver. Also applicable to AC97 modem controllers. In both cases, 32 bit libraries must be installed to support the slmodemd helper having a precompiled 32 bit component. 2) For USB modems using the slusb.ko driver. 32 bit libraries must be installed to support the slmodemd helper having a precompiled 32 bit component 3) The hsfmodem and hcfpcimodem drivers for Conexant chipsest modes are x86_64 competent. 4) agrsm packages for LSI/AgereSystems softmodems are not competent on x86_64 systems. There are no blacklisted modem drivers in /etc/modprobe* files Potentially useful modem drivers now loaded are: snd_hda_intel Attached USB devices are: ID 05e3:0716 Genesys Logic, Inc. USB 2.0 Multislot Card Reader/Writer ID 0cf3:7015 Atheros Communications, Inc. TP-Link TL-WN821N v3 802.11n [Atheros AR7010+AR9287] ID 045e:028e Microsoft Corp. Xbox360 Controller If a cellphone is not detected, see http://ubuntuforums.org/archive/index.php/t-878554.html A sample report is: http://linmodems.technion.ac.il/bigarch/archive-nineth/msg00578.html If a USB modem or cellphone is attached and was not detected, please provide available information in your request to discuss@xxxxxxxxxxxxx Candidate PCI devices with modem chips are: 03:06.0 Modem: PCTel Inc HSP MicroModem 56 (rev 02) 00:14.2 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] SBx00 Azalia (Intel HDA) (rev 40) 01:00.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Tahiti XT HDMI Audio [Radeon HD 7970 Series] High Definition Audio cards can host modem chips. For candidate card in slot 03:06.0, firmware information and bootup diagnostics are: PCI slot PCI ID SubsystemID Name ---------- --------- --------- -------------- 03:06.0 134d:7897 134d:0001 Modem: PCTel Inc HSP MicroModem 56 Modem interrupt assignment and sharing: --- Bootup diagnostics for card in PCI slot 03:06.0 ---- [ 0.374413] pci 0000:03:06.0: [134d:7897] type 00 class 0x070304 [ 0.374433] pci 0000:03:06.0: reg 0x10: [io 0xd000-0xd03f] [ 0.374526] pci 0000:03:06.0: supports D2 [ 0.374527] pci 0000:03:06.0: PME# supported from D0 D2 D3hot D3cold For candidate card in slot 00:14.2, firmware information and bootup diagnostics are: PCI slot PCI ID SubsystemID Name ---------- --------- --------- -------------- 00:14.2 1002:4383 1849:7892 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] SBx00 Azalia Modem interrupt assignment and sharing: 16: 256 259 257 269 265 261 260 303 IO-APIC-fasteoi snd_hda_intel --- Bootup diagnostics for card in PCI slot 00:14.2 ---- [ 0.358352] pci 0000:00:14.2: [1002:4383] type 00 class 0x040300 [ 0.358370] pci 0000:00:14.2: reg 0x10: [mem 0xfeb00000-0xfeb03fff 64bit] [ 0.358426] pci 0000:00:14.2: PME# supported from D0 D3hot D3cold [ 0.358475] pci 0000:00:14.2: System wakeup disabled by ACPI [ 15.024535] hda-intel 0000:00:14.2: Using LPIB position fix [ 15.028507] hda-intel 0000:00:14.2: Enable sync_write for stable communication [ 15.065618] input: HDA ATI SB Front Headphone as /devices/pci0000:00/0000:00:14.2/sound/card0/input12 [ 15.065679] input: HDA ATI SB Line Out Side as /devices/pci0000:00/0000:00:14.2/sound/card0/input11 [ 15.065743] input: HDA ATI SB Line Out CLFE as /devices/pci0000:00/0000:00:14.2/sound/card0/input10 [ 15.065897] input: HDA ATI SB Line Out Surround as /devices/pci0000:00/0000:00:14.2/sound/card0/input9 [ 15.066160] input: HDA ATI SB Line Out Front as /devices/pci0000:00/0000:00:14.2/sound/card0/input8 [ 15.066227] input: HDA ATI SB Line as /devices/pci0000:00/0000:00:14.2/sound/card0/input7 [ 15.066326] input: HDA ATI SB Rear Mic as /devices/pci0000:00/0000:00:14.2/sound/card0/input6 [ 15.066394] input: HDA ATI SB Front Mic as /devices/pci0000:00/0000:00:14.2/sound/card0/input5 The PCI slot 00:14.2 of the modem card may be disabled early in a bootup process, but then enabled later. If modem drivers load but the modem is not responsive, read DOCs/Bootup.txt about possible fixes. Send dmesg.txt along with ModemData.txt to discuss@xxxxxxxxxxxxx if help is needed. For candidate card in slot 01:00.1, firmware information and bootup diagnostics are: PCI slot PCI ID SubsystemID Name ---------- --------- --------- -------------- 01:00.1 1002:aaa0 1682:aaa0 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Tahiti XT HDMI Audio [Radeon HD 7970 Series] Modem interrupt assignment and sharing: 75: 50 48 47 47 48 49 52 56 PCI-MSI-edge snd_hda_intel --- Bootup diagnostics for card in PCI slot 01:00.1 ---- [ 0.360219] pci 0000:01:00.1: [1002:aaa0] type 00 class 0x040300 [ 0.360230] pci 0000:01:00.1: reg 0x10: [mem 0xfea60000-0xfea63fff 64bit] [ 0.360280] pci 0000:01:00.1: supports D1 D2 [ 18.409762] hda-intel 0000:01:00.1: Handle VGA-switcheroo audio client [ 18.409766] hda-intel 0000:01:00.1: Using LPIB position fix [ 18.409768] hda-intel 0000:01:00.1: Force to non-snoop mode [ 18.409806] snd_hda_intel 0000:01:00.1: irq 75 for MSI/MSI-X [ 18.413352] hda-intel 0000:01:00.1: Enable sync_write for stable communication [ 18.417871] input: HDA ATI HDMI HDMI/DP,pcm=11 as /devices/pci0000:00/0000:00:02.0/0000:01:00.1/sound/card1/input19 [ 18.417939] input: HDA ATI HDMI HDMI/DP,pcm=10 as /devices/pci0000:00/0000:00:02.0/0000:01:00.1/sound/card1/input18 [ 18.417997] input: HDA ATI HDMI HDMI/DP,pcm=9 as /devices/pci0000:00/0000:00:02.0/0000:01:00.1/sound/card1/input17 [ 18.418047] input: HDA ATI HDMI HDMI/DP,pcm=8 as /devices/pci0000:00/0000:00:02.0/0000:01:00.1/sound/card1/input16 [ 18.418096] input: HDA ATI HDMI HDMI/DP,pcm=7 as /devices/pci0000:00/0000:00:02.0/0000:01:00.1/sound/card1/input15 [ 18.418143] input: HDA ATI HDMI HDMI/DP,pcm=3 as /devices/pci0000:00/0000:00:02.0/0000:01:00.1/sound/card1/input14 === Finished firmware and bootup diagnostics, next deducing cogent software. === Predictive diagnostics for card in bus 00:14.2: Modem chipset detected on NAME="Audio device: Advanced Micro Devices, Inc. [AMD/ATI] SBx00 Azalia " CLASS=0403 PCIDEV=1002:4383 SUBSYS=1849:7892 IRQ=16 IDENT=PCTEL For candidate modem in: 00:14.2 0403 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] SBx00 Azalia Primary device ID: 1002:4383 Support type needed or chipset: PCTEL At http://linmodems.technion.ac.il/pctel-linux Get the pctel-0.9.7-9-rht-10.tar.gz Unpack under Linux with: tar zxf pctel*.tar.gz and read instuctions therein. Read DOCs/Pctel.txt and Modem/DOCs/YourSystem.txt for follow through guidance. Writing DOCs/Pctel.txt Predictive diagnostics for card in bus 01:00.1: Modem chipset detected on NAME="Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Tahiti XT HDMI Audio [Radeon HD 7970 Series]" CLASS=0403 PCIDEV=1002:aaa0 SUBSYS=1682:aaa0 IRQ=75 IDENT=PCTEL For candidate modem in: 01:00.1 0403 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Tahiti XT HDMI Audio [Radeon HD 7970 Series] Primary device ID: 1002:aaa0 Support type needed or chipset: PCTEL At http://linmodems.technion.ac.il/pctel-linux Get the pctel-0.9.7-9-rht-10.tar.gz Unpack under Linux with: tar zxf pctel*.tar.gz and read instuctions therein. Read DOCs/Pctel.txt and Modem/DOCs/YourSystem.txt for follow through guidance. Writing DOCs/Pctel.txt Predictive diagnostics for card in bus 03:06.0: Modem chipset detected on NAME="Modem: PCTel Inc HSP MicroModem 56 " CLASS=0703 PCIDEV=134d:7897 SUBSYS=134d:0001 IRQ=21 HDA2=00:14.2 HDA2=01:00.1 IDENT=PCTEL For candidate modem in: 03:06.0 0703 Modem: PCTel Inc HSP MicroModem 56 Primary device ID: 134d:7897 Support type needed or chipset: PCTEL At http://linmodems.technion.ac.il/pctel-linux Get the pctel-0.9.7-9-rht-10.tar.gz Unpack under Linux with: tar zxf pctel*.tar.gz and read instuctions therein. Read DOCs/Pctel.txt and Modem/DOCs/YourSystem.txt for follow through guidance. Writing DOCs/Pctel.txt Completed candidate modem analyses. The base of the UDEV device file system is: /dev/.udev Versions adequately match for the compiler installed: 4.8.2 and the compiler used in kernel assembly: 4.8 linux-headers-3.13.0-30-generic resources needed for compiling are not manifestly ready! If compiling is necessary packages must be installed, providing: linux-headers-3.13.0-30-generic If a driver compilation fails, with message including some lack of some FileName.h (stdio.h for example), then Some additional kernel-header files need installation to /usr/include. The minimal additional packages are libc6-dev and any of its dependents, under Ubuntu linux-libc-dev If an alternate ethernet connection is available, $ apt-get update $ apt-get -s install linux-kernel-devel will install needed packages. For Debian/Ubuntu related distributions, run the following command to display the needed package list: Otherwise packages have to be found through http://packages.ubuntu.com Once downloaded and transferred into a Linux partition, they can be installed alltogether with: $ sudo dpkg -i *.deb Checking pppd properties: -rwsr-xr-- 1 root dip 343168 Jan 22 2013 /usr/sbin/pppd In case of an "error 17" "serial loopback" problem, see: http://linmodems.technion.ac.il/linmodems/archive-sixth/msg02637.html To enable dialout without Root permission do: $ su - root (not for Ubuntu) sudo chmod a+x /usr/sbin/pppd or under Ubuntu related Linuxes sudo chmod a+x /usr/sbin/pppd Checking settings of: /etc/ppp/options debug login default-asyncmap require-pap ms-dns 192.168.2.1 proxyarp ktune In case of a message like: Warning: Could not modify /etc/ppp/pap-secrets: Permission denied see http://linmodems.technion.ac.il/bigarch/archive-sixth/msg04656.html For guidance on FAX usage, get from http://linmodems.technion.ac.il/packages/ get faxing.tar.gz It has samples for a modem using port /dev/ttySL0, which must be changed to match your modem's port. Read Modem/DOCs/YourSystem.txt concerning other COMM channels: eth0 wlan0 Which can interfere with Browser naviagation. Don't worry about the following, it is for experts should trouble shooting be necessary. ========================================================== Checking for modem support lines: -------------------------------------- /device/modem symbolic link: slmodemd created symbolic link /dev/ttySL0: Within /etc/udev/ files: Within /etc/modprobe.conf files: /etc/modprobe.d/alsa-base.conf:options snd-atiixp-modem index=-2 /etc/modprobe.d/alsa-base.conf:options snd-via82xx-modem index=-2 /etc/modprobe.d/blacklist-modem.conf:# Uncomment these entries in order to blacklist unwanted modem drivers /etc/modprobe.d/blacklist-modem.conf:# blacklist snd-atiixp-modem /etc/modprobe.d/blacklist-modem.conf:# blacklist snd-via82xx-modem Within any ancient /etc/devfs files: Within ancient kernel 2.4.n /etc/module.conf files: --------- end modem support lines --------