Dear Aaron, A modem was not found among pci candidates according to scanModem: A candidate modem is not transparent among the PCI devices: ------------------------------------------------ 00:02.0 VGA compatible controller: Intel Corporation Core Processor Integrated Graphics Controller (rev 02) 00:16.0 Communication controller: Intel Corporation 5 Series/3400 Series Chipset HECI Controller (rev 06) 00:1b.0 Audio device: Intel Corporation 5 Series/3400 Series Chipset High Definition Audio (rev 05) 00:1f.2 SATA controller: Intel Corporation 5 Series/3400 Series Chipset 4 port SATA AHCI Controller (rev 05) 00:1f.3 SMBus: Intel Corporation 5 Series/3400 Series Chipset SMBus Controller (rev 05) 00:1f.6 Signal processing controller: Intel Corporation 5 Series/3400 Series Chipset Thermal Subsystem (rev 05) 01:00.0 Ethernet controller: Qualcomm Atheros AR8152 v1.1 Fast Ethernet (rev c1) 02:00.0 Network controller: Qualcomm Atheros AR9285 Wireless Network Adapter (PCI-Express) (rev 01) ------------------------------------------------ with USB, bridge, and RAM devices not displayed. If a High Definition Audio card is present, if might be hosted on the Subsystem. If your modem is an external USB type, connected by an external serial cable, or mounted internally on an ISA card, then scanModem would not access it. Try with Root permission $ sudo wvdialconf /etc/wvdial.conf to detect these modem types and some USB modems. If the detection is successful, read the DOCs/wvdial.txt . Edit the /etc/wvdial.conf with Root permission: sudo gedit /etc/wvdial.conf will be able to dial out with Root permission: sudo wvdial Many modems for which scanModem fails have Conexant chips. From http://www.linuxant.com/drivers/modemident.php get the ListModem tool, which will report on Conexant chipset modems If the above tests fail, please provide any independent information available on your modem. If an alternative boot into Microsoft windows can be done, do mouse clicks on: Start > Settings > Control Panel > Classical View (for Window XP) > System > Hardware > Device Manager > Modems > Click on the + > Modem. Double click to expand the graphic. Manufacturer information may be displayed. For example, CXT stands for Conexant. Click the Diagnostics Tab. Record any hardware ID or vendor and device information. From the Driver Details TAB, copy out the VENdor and DEVice information. Next do the Query Modem and record the ATI specifications displayed such as: ATI3 - Agere SoftModem Version 2.1.22 ATI5 - 2.1.22, AMR Intel MB, AC97 ID:SIL REV:0x27 Try to identify the modem setup file, with n Please follow above instructions, ie run $ sudo wvdialconf /etc/wvdial.conf to see if a modem is detected. You may have a usbmodem? scanModem showed Attached USB devices are: ID 13ba:0017 PCPlay PS/2 Keyboard+Mouse Adapter ID 05e3:0606 Genesys Logic, Inc. USB 2.0 Hub / D-Link DUB-H4 USB 2.0 Hub ID 19d2:ffdd ZTE WCDMA Technologies MSM ID 8087:0020 Intel Corp. Integrated Rate Matching Hub ID 10f1:1a34 Importek ID 8087:0020 Intel Corp. Integrated Rate Matching Hub If a cellphone is not detected, see http://ubuntuforums.org/archive/index.php/t-878554.html A sample report is: http://linmodems.technion.ac.il/bigarch/archive-nineth/msg00578.html If a USB modem or cellphone is attached and was not detected, please provide available information in your request to discuss@xxxxxxxxxxxxx Candidate PCI devices with modem chips are: 00:16.0 Communication controller: Intel Corporation 5 Series/3400 Series Chipset HECI Controller (rev 06) 00:1b.0 Audio device: Intel Corporation 5 Series/3400 Series Chipset High Definition Audio (rev 05) High Definition Audio cards can host modem chips. For candidate card in slot 00:16.0, firmware information and bootup diagnostics are: PCI slot PCI ID SubsystemID Name ---------- --------- --------- -------------- 00:16.0 8086:3b64 1179:ff1e Communication controller: Intel Corporation 5 Series/3400 Series Chipset HECI Controller Modem interrupt assignment and sharing: 42: 9 6 PCI-MSI-edge mei_me --- Bootup diagnostics for card in PCI slot 00:16.0 ---- [ 0.343849] pci 0000:00:16.0: [8086:3b64] type 00 class 0x078000 [ 0.343881] pci 0000:00:16.0: reg 0x10: [mem 0x56406100-0x5640610f 64bit] [ 0.343986] pci 0000:00:16.0: PME# supported from D0 D3hot D3cold [ 9.568700] mei_me 0000:00:16.0: irq 42 for MSI/M Sorry for late reply, but I don't have net access when I am not at work :( Best Regards, Antonio On Sat, Jul 5, 2014 at 4:25 PM, Aaron Purnomo <aaronpurnomo@xxxxxxxxx> wrote: >