Only plain text email is forwarded by the Discuss@xxxxxxxxxxxxx List Server,
as HTML can contain viruses. Use as the email Subject Line:
YourName, YourCountry kernel 3.13.0-30-generic
With this Subject Line cogent experts will be alerted, and useful case names left in the Archive.
YourCountry will enable Country specific guidance. Linux experts in YourCountry
can be found through: http://www.linux.org/groups/index.html.
They will know your Country's modem code, which may be essential for dialup service.
Responses from Discuss@xxxxxxxxxxxxx are sometimes blocked by an Internet Provider mail filters.
So in a day, also check the Archived responses at http://www.linmodems.org
-------------------------- System information ----------------------------
CPU=i686, Ubuntu , ALSA_version=k3.13.
Linux version 3.13.0-30-generic (buildd@akateko) (gcc version 4.8.2 (Ubuntu 4.8.2-19ubuntu1) ) #54-Ubuntu SMP Mon Jun 9 22:47:59 UTC 2014
scanModem update of: 2011_08_08
Distrib_ID=Ubuntu
DistribCodeName=trusty
AptRepositoryStem=http://id.archive.ubuntu.com/ubuntu/
The dkms driver upgrade utilities are installed,
There are no blacklisted modem drivers in /etc/modprobe* files
Potentially useful modem drivers now loaded are:
snd_hda_intel
Attached USB devices are:
ID 13ba:0017 PCPlay PS/2 Keyboard+Mouse Adapter
ID 05e3:0606 Genesys Logic, Inc. USB 2.0 Hub / D-Link DUB-H4 USB 2.0 Hub
ID 19d2:ffdd ZTE WCDMA Technologies MSM
ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
ID 10f1:1a34 Importek
ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
If a cellphone is not detected, see http://ubuntuforums.org/archive/index.php/t-878554.html
A sample report is: http://linmodems.technion.ac.il/bigarch/archive-nineth/msg00578.html
If a USB modem or cellphone is attached and was not detected, please
provide available information in your request to discuss@xxxxxxxxxxxxx
Candidate PCI devices with modem chips are:
00:16.0 Communication controller: Intel Corporation 5 Series/3400 Series Chipset HECI Controller (rev 06)
00:1b.0 Audio device: Intel Corporation 5 Series/3400 Series Chipset High Definition Audio (rev 05)
High Definition Audio cards can host modem chips.
For candidate card in slot 00:16.0, firmware information and bootup diagnostics are:
PCI slot PCI ID SubsystemID Name
---------- --------- --------- --------------
00:16.0 8086:3b64 1179:ff1e Communication controller: Intel Corporation 5 Series/3400 Series Chipset HECI Controller
Modem interrupt assignment and sharing:
42: 9 6 PCI-MSI-edge mei_me
--- Bootup diagnostics for card in PCI slot 00:16.0 ----
[ 0.343849] pci 0000:00:16.0: [8086:3b64] type 00 class 0x078000
[ 0.343881] pci 0000:00:16.0: reg 0x10: [mem 0x56406100-0x5640610f 64bit]
[ 0.343986] pci 0000:00:16.0: PME# supported from D0 D3hot D3cold
[ 9.568700] mei_me 0000:00:16.0: irq 42 for MSI/MSI-X
For candidate card in slot 00:1b.0, firmware information and bootup diagnostics are:
PCI slot PCI ID SubsystemID Name
---------- --------- --------- --------------
00:1b.0 8086:3b56 1179:ff1e Audio device: Intel Corporation 5 Series/3400 Series Chipset High Definition Audio
Modem interrupt assignment and sharing:
43: 353 352 PCI-MSI-edge snd_hda_intel
--- Bootup diagnostics for card in PCI slot 00:1b.0 ----
[ 0.347211] pci 0000:00:1b.0: [8086:3b56] type 00 class 0x040300
[ 0.347235] pci 0000:00:1b.0: reg 0x10: [mem 0x56400000-0x56403fff 64bit]
[ 0.347334] pci 0000:00:1b.0: PME# supported from D0 D3hot D3cold
[ 0.347406] pci 0000:00:1b.0: System wakeup disabled by ACPI
[ 10.241501] snd_hda_intel 0000:00:1b.0: irq 43 for MSI/MSI-X
The PCI slot 00:1b.0 of the modem card may be disabled early in
a bootup process, but then enabled later. If modem drivers load
but the modem is not responsive, read DOCs/Bootup.txt about possible fixes.
Send dmesg.txt along with ModemData.txt to discuss@xxxxxxxxxxxxx
if help is needed.
=== Finished firmware and bootup diagnostics, next deducing cogent software. ===
A candidate modem is not transparent among the PCI devices:
------------------------------------------------
00:02.0 VGA compatible controller: Intel Corporation Core Processor Integrated Graphics Controller (rev 02)
00:16.0 Communication controller: Intel Corporation 5 Series/3400 Series Chipset HECI Controller (rev 06)
00:1b.0 Audio device: Intel Corporation 5 Series/3400 Series Chipset High Definition Audio (rev 05)
00:1f.2 SATA controller: Intel Corporation 5 Series/3400 Series Chipset 4 port SATA AHCI Controller (rev 05)
00:1f.3 SMBus: Intel Corporation 5 Series/3400 Series Chipset SMBus Controller (rev 05)
00:1f.6 Signal processing controller: Intel Corporation 5 Series/3400 Series Chipset Thermal Subsystem (rev 05)
01:00.0 Ethernet controller: Qualcomm Atheros AR8152 v1.1 Fast Ethernet (rev c1)
02:00.0 Network controller: Qualcomm Atheros AR9285 Wireless Network Adapter (PCI-Express) (rev 01)
------------------------------------------------
with USB, bridge, and RAM devices not displayed.
If a High Definition Audio card is present, if might be hosted on the Subsystem.
If your modem is an
external USB type,
connected by an external serial cable,
or mounted internally on an ISA card,
then scanModem would not access it.
Try with Root permission
$ sudo wvdialconf /etc/wvdial.conf
to detect these modem types and some USB modems.
If the detection is successful, read the DOCs/wvdial.txt .
Edit the /etc/wvdial.conf with Root permission:
sudo gedit /etc/wvdial.conf
will be able to dial out with Root permission:
sudo wvdial
Many modems for which scanModem fails have Conexant chips.
From http://www.linuxant.com/drivers/modemident.php
get the ListModem tool, which will report on Conexant chipset modems
If the above tests fail, please provide any independent information available on your modem.
If an alternative boot into Microsoft windows can be done, do mouse
clicks on:
Start > Settings > Control Panel > Classical View (for Window XP) > System
> Hardware > Device Manager > Modems > Click on the + > Modem. Double click to
expand the graphic. Manufacturer information may be displayed. For example, CXT
stands for Conexant. Click the Diagnostics Tab. Record any hardware ID or vendor
and device information. From the Driver Details TAB, copy out the VENdor and DEVice information.
Next do the Query Modem and record the ATI specifications displayed such as:
ATI3 - Agere SoftModem Version 2.1.22
ATI5 - 2.1.22, AMR Intel MB, AC97 ID:SIL REV:0x27
Try to identify the modem setup file, with name perhaps MODEM.INF.
If may contain chipset Vendor informaton.
Predictive diagnostics for card in bus 00:16.0:
Modem chipset not detected on
NAME="Communication controller: Intel Corporation 5 Series/3400 Series Chipset HECI Controller "
CLASS=0780
PCIDEV=8086:3b64
SUBSYS=1179:ff1e
IRQ=42
HDA2=00:1b.0
For candidate modem in: 00:16.0
Primary device ID:
Support type needed or chipset:
Predictive diagnostics for card in bus 00:1b.0:
Modem chipset not detected on
NAME="Audio device: Intel Corporation 5 Series/3400 Series Chipset High Definition Audio "
CLASS=0403
PCIDEV=8086:3b56
SUBSYS=1179:ff1e
IRQ=43
For candidate modem in: 00:1b.0
Primary device ID:
Support type needed or chipset:
The base of the UDEV device file system is: /dev/.udev
Versions adequately match for the compiler installed: 4.8.2
and the compiler used in kernel assembly: 4.8
linux-headers-3.13.0-30-generic resources needed for compiling are not manifestly ready!
If compiling is necessary packages must be installed, providing:
linux-headers-3.13.0-30-generic
If a driver compilation fails, with message including some lack of some FileName.h (stdio.h for example), then
Some additional kernel-header files need installation to /usr/include. The minimal additional packages are libc6-dev
and any of its dependents, under Ubuntu linux-libc-dev
If an alternate ethernet connection is available,
$ apt-get update
$ apt-get -s install linux-kernel-devel
will install needed packages.
For Debian/Ubuntu related distributions, run the following command to display the needed package list:
Otherwise packages have to be found through http://packages.ubuntu.com
Once downloaded and transferred into a Linux partition,
they can be installed alltogether with:
$ sudo dpkg -i *.deb
Checking pppd properties:
-rwsr-xr-- 1 root dip 322968 Jan 23 2013 /usr/sbin/pppd
In case of an "error 17" "serial loopback" problem, see:
http://linmodems.technion.ac.il/linmodems/archive-sixth/msg02637.html
To enable dialout without Root permission do:
$ su - root (not for Ubuntu)
sudo chmod a+x /usr/sbin/pppd
or under Ubuntu related Linuxes
sudo chmod a+x /usr/sbin/pppd
Checking settings of: /etc/ppp/options
asyncmap 0
noauth
crtscts
lock
hide-password
modem
lcp-echo-interval 30
lcp-echo-failure 4
noipx
In case of a message like:
Warning: Could not modify /etc/ppp/pap-secrets: Permission denied
see http://linmodems.technion.ac.il/bigarch/archive-sixth/msg04656.html
For guidance on FAX usage, get from http://linmodems.technion.ac.il/packages/ get faxing.tar.gz
It has samples for a modem using port /dev/ttySL0, which must be changed to match your modem's port.
Read Modem/DOCs/YourSystem.txt concerning other COMM channels: eth0 ppp0
Which can interfere with Browser naviagation.
Don't worry about the following, it is for experts should trouble shooting be necessary.
==========================================================
Checking for modem support lines:
--------------------------------------
/device/modem symbolic link:
slmodemd created symbolic link /dev/ttySL0:
Within /etc/udev/ files:
Within /etc/modprobe.conf files:
/etc/modprobe.d/blacklist-modem.conf:# Uncomment these entries in order to blacklist unwanted modem drivers
/etc/modprobe.d/blacklist-modem.conf:# blacklist snd-atiixp-modem
/etc/modprobe.d/blacklist-modem.conf:# blacklist snd-via82xx-modem
/etc/modprobe.d/alsa-base.conf:options snd-atiixp-modem index=-2
/etc/modprobe.d/alsa-base.conf:options snd-via82xx-modem index=-2
Within any ancient /etc/devfs files:
Within ancient kernel 2.4.n /etc/module.conf files:
--------- end modem support lines --------
