Re: modem not recognized

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nly plain text email is forwarded by the  Discuss@xxxxxxxxxxxxx List Server,
  as HTML can contain viruses. Use as the email Subject Line:
            YourName, YourCountry  kernel 3.11.0-14-generic
  With this Subject Line cogent experts will be alerted, and useful case names left in the Archive.
  YourCountry will enable Country specific guidance. Linux experts in YourCountry
  can be found through: http://www.linux.org/groups/index.html.
They will know your Country's modem code, which may be essential for dialup service.
Responses from Discuss@xxxxxxxxxxxxx are sometimes blocked by an Internet Provider mail filters.
  So in a day, also check the Archived responses at http://www.linmodems.org
--------------------------  System information ----------------------------
CPU=i686,  Ubuntu ,  ALSA_version=k3.11.
Linux version 3.11.0-14-generic (buildd@akateko) (gcc version 4.8.1 (Ubuntu/Linaro 4.8.1-10ubuntu8) ) #21-Ubuntu SMP Tue Nov 12 17:07:40 UTC 2013
  scanModem update of:  2011_08_08

Distrib_ID=Ubuntu
DistribCodeName=saucy
AptRepositoryStem=http://us.archive.ubuntu.com/ubuntu/


Presently install your Linux Distributions dkms package. It provides for automated driver updates,
following upgrade of your kernel.  For details see http://linux.dell.com/projects.shtml#dkms

  There are no blacklisted modem drivers in /etc/modprobe*  files

  Potentially useful modem drivers now loaded are:
     snd_intel8x0m

If a USB modem or cellphone is attached and was not detected, please
provide available information in your request to discuss@xxxxxxxxxxxxx

Candidate PCI devices with modem chips are:
00:1f.6 Modem: Intel Corporation 82801DB/DBL/DBM (ICH4/ICH4-L/ICH4-M) AC'97 Modem Controller (rev 01)
High Definition Audio cards can host modem chips.

For candidate card in slot 00:1f.6, firmware information and bootup diagnostics are:
  PCI slot	PCI ID		SubsystemID	Name
  ----------	---------	---------	--------------
  00:1f.6	8086:24c6	14e4:4d64	Modem: Intel Corporation 82801DB/DBL/DBM

  Modem interrupt assignment and sharing:
  17:         61   IO-APIC-fasteoi   snd_intel8x0, snd_intel8x0m
  --- Bootup diagnostics for card in PCI slot 00:1f.6 ----
[    0.163233] pci 0000:00:1f.6: [8086:24c6] type 00 class 0x070300
[    0.163251] pci 0000:00:1f.6: reg 0x10: [io  0xb400-0xb4ff]
[    0.163263] pci 0000:00:1f.6: reg 0x14: [io  0xb080-0xb0ff]
[    0.163324] pci 0000:00:1f.6: PME# supported from D0 D3hot D3cold
[    0.163376] pci 0000:00:1f.6: System wakeup disabled by ACPI
[  561.558578] snd_intel8x0m 0000:00:1f.6: setting latency timer to 64

  The PCI slot 00:1f.6 of the modem card may be disabled early in
  a bootup process,  but then enabled later. If modem drivers load
  but the  modem is not responsive, read DOCs/Bootup.txt about possible fixes.
  Send dmesg.txt along with ModemData.txt to discuss@xxxxxxxxxxxxx
  if help is needed.

===== Advanced Linux Sound Architecture (ALSA) diagnostics =====
The ALSA packages provide audio support and also drivers for some modems.
ALSA diagnostics are written during bootup to /proc/asound/ folders.

The modem cards detected by "aplay -l"  are:
card 1: Modem [Intel 82801DB-ICH4 Modem], device 0: Intel ICH - Modem [Intel 82801DB-ICH4 Modem - Modem]

The /proc/asound/pcm file reports:
-----------------------
00-00: Intel ICH : Intel 82801DB-ICH4 : playback 1 : capture 1
00-01: Intel ICH - MIC ADC : Intel 82801DB-ICH4 - MIC ADC : capture 1
00-02: Intel ICH - MIC2 ADC : Intel 82801DB-ICH4 - MIC2 ADC : capture 1
00-03: Intel ICH - ADC2 : Intel 82801DB-ICH4 - ADC2 : capture 1
00-04: Intel ICH - IEC958 : Intel 82801DB-ICH4 - IEC958 : playback 1
01-00: Intel ICH - Modem : Intel 82801DB-ICH4 Modem - Modem : playback 1 : capture 1

about /proc/asound/cards:
------------------------
  0 [I82801DBICH4   ]: ICH4 - Intel 82801DB-ICH4
                       Intel 82801DB-ICH4 with STAC9750,51 at irq 17
  1 [Modem          ]: ICH-MODEM - Intel 82801DB-ICH4 Modem
                       Intel 82801DB-ICH4 Modem at irq 17

Modem firmware information is in /proc/asound/card1/codec97#0/mc97#1-1
-----------------------------------------------
Extended modem ID: codec=1 LIN1

Lines in: /proc/asound/card1/codec97#0/mc97#1-1+regs
-------------------------------
0:7c = 4243  and  0:7e = 4d64
are translated from hexadecimal code into the modem chip identifier:  BCM64


The driver snd-intel8x0m with its dependent drivers:
snd_intel8x0m          18382  0
snd_ac97_codec        105668  2 snd_intel8x0,snd_intel8x0m
snd_pcm                89488  3 snd_ac97_codec,snd_intel8x0,snd_intel8x0m
snd_page_alloc         14230  3 snd_intel8x0,snd_pcm,snd_intel8x0m
snd                    60790  13 snd_ac97_codec,snd_intel8x0,snd_timer,snd_pcm,snd_seq,snd_rawmidi,snd_seq_device,snd_intel8x0m,snd_seq_midi
----------
provide modem + audio support.

=== Finished firmware and bootup diagnostics, next deducing cogent software. ===

Predictive  diagnostics for card in bus 00:1f.6:
	Modem chipset  detected on
NAME="Modem: Intel Corporation 82801DB/DBL/DBM "
CLASS=0703
PCIDEV=8086:24c6
SUBSYS=14e4:4d64
IRQ=17
SOFT=8086:24c6.MC97
CodecArchived=BCM64
CodecDiagnosed=BCM64
CodecClass=BCM
IDENT=slmodemd
SLMODEMD_DEVICE=modem:1
Driver=snd-intel8x0m

  For candidate modem in:  00:1f.6
    0703 Modem: Intel Corporation 82801DB/DBL/DBM
       Primary device ID:  8086:24c6
     Subsystem PCI_id  14e4:4d64
     Softmodem codec or chipset from diagnostics: BCM64, a Broadcom type
                                from    Archives: BCM64
Support type needed or chipset:	slmodemd

  An ALSA (Advanced Linux Sound Architecture) modem driver:  snd-intel8x0m
  provides Low Level support enabling contact with the modem hardware.
  For all BUT Conexant chip soft modems (using hsfmodem software)
  complementary High Level support is through a Smartlink utility:  slmodemd

  Download from http://linmodems.technion.ac.il/packages/smartlink/
  the package SLMODEMD_gcc4.8_alsak3.11..tar.gz having a compiled slmodemd. Unpack under Linux with:
  	$ tar zxf SLMODEMD_gcc4.8_alsak3.11..tar.gz
  and read instructions therein. But briefly, the modem is setup with command:
  	sudo slmodemd -c YOUR_COUNTRY --alsa modem:1
  reporting dynamic creation of ports:
	/dev/ttySL0 --> /dev/pts/N   , with N some number
  Read DOCs/Smartlink.txt and Modem/DOCs/YourSystem.txt for follow through guidance.
Writing DOCs/Intel.txt
Writing DOCs/Smartlink.txt
============ end Smartlink section =====================

  Completed candidate modem analyses.

  The base of the UDEV device file system is: /dev/.udev

  Versions adequately match for the compiler installed: 4.8.1
              and the compiler used in kernel assembly: 4.8

  linux-headers-3.11.0-14-generic resources needed for compiling are not manifestly ready!

  If compiling is necessary packages must be installed, providing:
	 linux-headers-3.11.0-14-generic


If a driver compilation fails, with message including some lack of some FileName.h (stdio.h for example), then
Some additional kernel-header files need installation to /usr/include. The minimal additional packages are libc6-dev
and any of its dependents, under Ubuntu linux-libc-dev

If an alternate ethernet connection is available,
$  apt-get update
$  apt-get -s install linux-kernel-devel
will install needed packages.
For Debian/Ubuntu related distributions, run the following command to display the needed package list:

Otherwise packages have to be found through http://packages.ubuntu.com
Once downloaded and transferred into a Linux partition,
they can be installed alltogether with:
$ sudo dpkg -i *.deb


Checking pppd properties:
	-rwsr-xr-- 1 root dip 322968 Jan 22  2013 /usr/sbin/pppd

In case of an "error 17" "serial loopback" problem, see:
     http://linmodems.technion.ac.il/linmodems/archive-sixth/msg02637.html

To enable dialout without Root permission do:
	$ su - root  (not for Ubuntu)
         sudo chmod a+x /usr/sbin/pppd
or under Ubuntu related Linuxes
	sudo chmod a+x /usr/sbin/pppd

Checking settings of:	/etc/ppp/options
asyncmap 0
noauth
crtscts
lock
hide-password
modem
lcp-echo-interval 30
lcp-echo-failure 4
noipx

In case of a message like:
    Warning: Could not modify /etc/ppp/pap-secrets: Permission denied
see http://linmodems.technion.ac.il/bigarch/archive-sixth/msg04656.html

For guidance on FAX usage, get from http://linmodems.technion.ac.il/packages/  get faxing.tar.gz
It has samples for a modem using port /dev/ttySL0, which must be changed to match your modem's port.


  Don't worry about the following, it is for experts should trouble shooting be necessary.
==========================================================

  Checking for modem support lines:
  --------------------------------------
      /device/modem symbolic link:
slmodemd created symbolic link /dev/ttySL0:
      Within /etc/udev/ files:

      Within /etc/modprobe.conf files:
/etc/modprobe.d/blacklist-modem.conf:# Uncomment these entries in order to blacklist unwanted modem drivers
/etc/modprobe.d/blacklist-modem.conf:# blacklist snd-atiixp-modem
/etc/modprobe.d/blacklist-modem.conf:# blacklist snd-via82xx-modem
/etc/modprobe.d/alsa-base.conf:options snd-atiixp-modem index=-2
/etc/modprobe.d/alsa-base.conf:options snd-via82xx-modem index=-2
      Within any ancient /etc/devfs files:

      Within ancient kernel 2.4.n /etc/module.conf files:

--------- end modem support lines --------

can't find slmodemd gcc 4.8 anywhere??????

 Only plain text email is forwarded by the  Discuss@xxxxxxxxxxxxx List Server,
 as HTML can contain viruses. Use as the email Subject Line:
           YourName, YourCountry  kernel 3.11.0-14-generic 
 With this Subject Line cogent experts will be alerted, and useful case names left in the Archive.
 YourCountry will enable Country specific guidance. Linux experts in YourCountry 
 can be found through: http://www.linux.org/groups/index.html.
They will know your Country's modem code, which may be essential for dialup service.
Responses from Discuss@xxxxxxxxxxxxx are sometimes blocked by an Internet Provider mail filters.
 So in a day, also check the Archived responses at http://www.linmodems.org 
--------------------------  System information ----------------------------
CPU=i686,  Ubuntu ,  ALSA_version=k3.11.
Linux version 3.11.0-14-generic (buildd@akateko) (gcc version 4.8.1 (Ubuntu/Linaro 4.8.1-10ubuntu8) ) #21-Ubuntu SMP Tue Nov 12 17:07:40 UTC 2013
 scanModem update of:  2011_08_08

Distrib_ID=Ubuntu
DistribCodeName=saucy
AptRepositoryStem=http://us.archive.ubuntu.com/ubuntu/


Presently install your Linux Distributions dkms package. It provides for automated driver updates,
following upgrade of your kernel.  For details see http://linux.dell.com/projects.shtml#dkms

 There are no blacklisted modem drivers in /etc/modprobe*  files 

 Potentially useful modem drivers now loaded are:
    snd_intel8x0m              

If a USB modem or cellphone is attached and was not detected, please
provide available information in your request to discuss@xxxxxxxxxxxxx

Candidate PCI devices with modem chips are:
00:1f.6 Modem: Intel Corporation 82801DB/DBL/DBM (ICH4/ICH4-L/ICH4-M) AC'97 Modem Controller (rev 01)
High Definition Audio cards can host modem chips.

For candidate card in slot 00:1f.6, firmware information and bootup diagnostics are:
 PCI slot	PCI ID		SubsystemID	Name
 ----------	---------	---------	--------------
 00:1f.6	8086:24c6	14e4:4d64	Modem: Intel Corporation 82801DB/DBL/DBM 

 Modem interrupt assignment and sharing: 
 17:         61   IO-APIC-fasteoi   snd_intel8x0, snd_intel8x0m
 --- Bootup diagnostics for card in PCI slot 00:1f.6 ----
[    0.163233] pci 0000:00:1f.6: [8086:24c6] type 00 class 0x070300
[    0.163251] pci 0000:00:1f.6: reg 0x10: [io  0xb400-0xb4ff]
[    0.163263] pci 0000:00:1f.6: reg 0x14: [io  0xb080-0xb0ff]
[    0.163324] pci 0000:00:1f.6: PME# supported from D0 D3hot D3cold
[    0.163376] pci 0000:00:1f.6: System wakeup disabled by ACPI
[  561.558578] snd_intel8x0m 0000:00:1f.6: setting latency timer to 64

 The PCI slot 00:1f.6 of the modem card may be disabled early in 
 a bootup process,  but then enabled later. If modem drivers load 
 but the  modem is not responsive, read DOCs/Bootup.txt about possible fixes.
 Send dmesg.txt along with ModemData.txt to discuss@xxxxxxxxxxxxx
 if help is needed.
 


===== Advanced Linux Sound Architecture (ALSA) diagnostics ===== 
The ALSA packages provide audio support and also drivers for some modems.
ALSA diagnostics are written during bootup to /proc/asound/ folders.

The modem cards detected by "aplay -l"  are: 
card 1: Modem [Intel 82801DB-ICH4 Modem], device 0: Intel ICH - Modem [Intel 82801DB-ICH4 Modem - Modem]

The /proc/asound/pcm file reports:
-----------------------
00-00: Intel ICH : Intel 82801DB-ICH4 : playback 1 : capture 1
00-01: Intel ICH - MIC ADC : Intel 82801DB-ICH4 - MIC ADC : capture 1
00-02: Intel ICH - MIC2 ADC : Intel 82801DB-ICH4 - MIC2 ADC : capture 1
00-03: Intel ICH - ADC2 : Intel 82801DB-ICH4 - ADC2 : capture 1
00-04: Intel ICH - IEC958 : Intel 82801DB-ICH4 - IEC958 : playback 1
01-00: Intel ICH - Modem : Intel 82801DB-ICH4 Modem - Modem : playback 1 : capture 1

about /proc/asound/cards:
------------------------
 0 [I82801DBICH4   ]: ICH4 - Intel 82801DB-ICH4
                      Intel 82801DB-ICH4 with STAC9750,51 at irq 17
 1 [Modem          ]: ICH-MODEM - Intel 82801DB-ICH4 Modem
                      Intel 82801DB-ICH4 Modem at irq 17

Modem firmware information is in /proc/asound/card1/codec97#0/mc97#1-1
-----------------------------------------------
Extended modem ID: codec=1 LIN1

Lines in: /proc/asound/card1/codec97#0/mc97#1-1+regs
-------------------------------
0:7c = 4243  and  0:7e = 4d64
are translated from hexadecimal code into the modem chip identifier:  BCM64


The driver snd-intel8x0m with its dependent drivers:
snd_intel8x0m          18382  0 
snd_ac97_codec        105668  2 snd_intel8x0,snd_intel8x0m
snd_pcm                89488  3 snd_ac97_codec,snd_intel8x0,snd_intel8x0m
snd_page_alloc         14230  3 snd_intel8x0,snd_pcm,snd_intel8x0m
snd                    60790  13 snd_ac97_codec,snd_intel8x0,snd_timer,snd_pcm,snd_seq,snd_rawmidi,snd_seq_device,snd_intel8x0m,snd_seq_midi
----------
provide modem + audio support.

=== Finished firmware and bootup diagnostics, next deducing cogent software. ===

Predictive  diagnostics for card in bus 00:1f.6:
	Modem chipset  detected on
NAME="Modem: Intel Corporation 82801DB/DBL/DBM "
CLASS=0703
PCIDEV=8086:24c6
SUBSYS=14e4:4d64
IRQ=17
SOFT=8086:24c6.MC97
CodecArchived=BCM64
CodecDiagnosed=BCM64
CodecClass=BCM
IDENT=slmodemd
SLMODEMD_DEVICE=modem:1
Driver=snd-intel8x0m

 For candidate modem in:  00:1f.6
   0703 Modem: Intel Corporation 82801DB/DBL/DBM 
      Primary device ID:  8086:24c6
    Subsystem PCI_id  14e4:4d64 
    Softmodem codec or chipset from diagnostics: BCM64, a Broadcom type
                               from    Archives: BCM64
                        
      

Support type needed or chipset:	slmodemd

 An ALSA (Advanced Linux Sound Architecture) modem driver:  snd-intel8x0m
 provides Low Level support enabling contact with the modem hardware.
 For all BUT Conexant chip soft modems (using hsfmodem software)
 complementary High Level support is through a Smartlink utility:  slmodemd

 Download from http://linmodems.technion.ac.il/packages/smartlink/ 
 the package SLMODEMD_gcc4.8_alsak3.11..tar.gz having a compiled slmodemd. Unpack under Linux with:
 	$ tar zxf SLMODEMD_gcc4.8_alsak3.11..tar.gz
 and read instructions therein. But briefly, the modem is setup with command:
 	sudo slmodemd -c YOUR_COUNTRY --alsa modem:1
 reporting dynamic creation of ports:
	/dev/ttySL0 --> /dev/pts/N   , with N some number
 Read DOCs/Smartlink.txt and Modem/DOCs/YourSystem.txt for follow through guidance.
 

Writing DOCs/Intel.txt
Writing DOCs/Smartlink.txt
============ end Smartlink section =====================

 Completed candidate modem analyses.

 The base of the UDEV device file system is: /dev/.udev

 Versions adequately match for the compiler installed: 4.8.1
             and the compiler used in kernel assembly: 4.8

 linux-headers-3.11.0-14-generic resources needed for compiling are not manifestly ready!

 If compiling is necessary packages must be installed, providing:
	 linux-headers-3.11.0-14-generic


If a driver compilation fails, with message including some lack of some FileName.h (stdio.h for example), then
Some additional kernel-header files need installation to /usr/include. The minimal additional packages are libc6-dev
and any of its dependents, under Ubuntu linux-libc-dev

If an alternate ethernet connection is available,
$  apt-get update
$  apt-get -s install linux-kernel-devel
will install needed packages.
For Debian/Ubuntu related distributions, run the following command to display the needed package list:

Otherwise packages have to be found through http://packages.ubuntu.com
Once downloaded and transferred into a Linux partition,
they can be installed alltogether with:
$ sudo dpkg -i *.deb


Checking pppd properties:
	-rwsr-xr-- 1 root dip 322968 Jan 22  2013 /usr/sbin/pppd

In case of an "error 17" "serial loopback" problem, see:
    http://linmodems.technion.ac.il/linmodems/archive-sixth/msg02637.html

To enable dialout without Root permission do:
	$ su - root  (not for Ubuntu)
        sudo chmod a+x /usr/sbin/pppd
or under Ubuntu related Linuxes
	sudo chmod a+x /usr/sbin/pppd

Checking settings of:	/etc/ppp/options
asyncmap 0
noauth
crtscts
lock
hide-password
modem
lcp-echo-interval 30
lcp-echo-failure 4
noipx

In case of a message like:
   Warning: Could not modify /etc/ppp/pap-secrets: Permission denied
see http://linmodems.technion.ac.il/bigarch/archive-sixth/msg04656.html

For guidance on FAX usage, get from http://linmodems.technion.ac.il/packages/  get faxing.tar.gz
It has samples for a modem using port /dev/ttySL0, which must be changed to match your modem's port.


 Don't worry about the following, it is for experts should trouble shooting be necessary.
==========================================================

 Checking for modem support lines:
 --------------------------------------
     /device/modem symbolic link:   
slmodemd created symbolic link /dev/ttySL0:  
     Within /etc/udev/ files:

     Within /etc/modprobe.conf files:
/etc/modprobe.d/blacklist-modem.conf:# Uncomment these entries in order to blacklist unwanted modem drivers
/etc/modprobe.d/blacklist-modem.conf:# blacklist snd-atiixp-modem
/etc/modprobe.d/blacklist-modem.conf:# blacklist snd-via82xx-modem
/etc/modprobe.d/alsa-base.conf:options snd-atiixp-modem index=-2
/etc/modprobe.d/alsa-base.conf:options snd-via82xx-modem index=-2
     Within any ancient /etc/devfs files:

     Within ancient kernel 2.4.n /etc/module.conf files:

--------- end modem support lines --------


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