Zoe, scanModem reports that your modem appears to be served by slmodem + alsa. Ubuntu has packages for it. See here for reference https://help.ubuntu.com/community/DialupModemHowto/AlsaModem Predictive diagnostics for card in bus 00:1f.6: Modem chipset detected on NAME="Modem: Intel Corporation 82801DB/DBL/DBM " CLASS=0703 PCIDEV=8086:24c6 SUBSYS=103c:088c IRQ=11 SOFT=8086:24c6.MC97 CodecDiagnosed=SIL27 CodecClass=SIL IDENT=slmodemd Driver=snd-intel8x0m For candidate modem in: 00:1f.6 0703 Modem: Intel Corporation 82801DB/DBL/DBM Primary device ID: 8086:24c6 Subsystem PCI_id 103c:088c Softmodem codec or chipset from diagnostics: SIL27, an LSI/AgereSystems type from Archives: This is a NEW softmodem case! Please send the output ModemData.txt to DISCUSS@xxxxxxxxxxxxx to enrich the Archive and help others! If further assistance is not needed, please use email Subject: New Case Only ------------------------------------------- Support type needed or chipset: slmodemd An ALSA (Advanced Linux Sound Architecture) modem driver: snd-intel8x0m provides Low Level support enabling contact with the modem hardware. For all BUT Conexant chip soft modems (using hsfmodem software) complementary High Level support is through a Smartlink utility: slmodemd Download from http://linmodems.technion.ac.il/packages/smartlink/ the package SLMODEMD_gcc4.4_alsa1.0.21.tar.gz having a compiled slmodemd. Unpack under Linux with: $ tar zxf SLMODEMD_gcc4.4_alsa1.0.21.tar.gz and read instructions therein. But briefly, the modem is setup with command: sudo slmodemd -c YOUR_COUNTRY --alsa modem:1 reporting dynamic creation of ports: /dev/ttySL0 --> /dev/pts/N , with N some number Read DOCs/Smartlink.txt and Modem/DOCs/YourSystem.txt for follow through guidance. Writing DOCs/Intel.txt Writing DOCs/Smartlink.txt ============ end Smartlink section ===================== Best Regards, Antonio On Sun, Sep 8, 2013 at 6:51 AM, Zoe <techknowlogic@xxxxxxxxxxx> wrote: > Hi, > I am trying to connect my dial-up internet service on my HP laptop. It works > in WinXP, but now that the laptop screen has stopped working, XP is useless, > as you can't see what is happening on an external monitor. Ubuntu is not so > constrained. No internal monitor, no problem, Ubuntu just uses the external > monitor and life goes on as it should. > However, the modem, which may be built in to the motherboard for all I know > (absolutely no desire to open up the laptop case and look) and nothing in > the modemData.txt looks like any chipset data I can recognise. > Will see if I get anywhere with wvdial. > I hope you wonderful folk may be able to decode what modemData says and > suggest what driver files I need to download (and maybe ever where?) to get > this OS to see its dial-up modem in all its glory. > Best regards, > Zoe Kun