Gillam, >From your lsmod output below, your hardware is a bit old and it is not obvious what the ethernet driver is But try: $ sudo ifconfig eth0 down $ sudo modprobe snd-intel8x0m $ ./scanModem and send us the new ModemData.txt file. Also do please try to get the modem chipset information after a Microsoft boot up. Please send files as PLAIN TEXT, not a wordprocessor format. MarvS camara@camarabuntu:~$ lsmod Module Size Used by isofs 39844 1 binfmt_misc 16776 1 radeon 342816 2 drm 96424 3 radeon bridge 56212 0 stp 10500 1 bridge bnep 20224 2 nfsd 228012 13 lockd 74284 1 nfsd nfs_acl 11136 1 nfsd auth_rpcgss 42144 1 nfsd sunrpc 195552 13 nfsd,lockd,nfs_acl,auth_rpcgss exportfs 12416 1 nfsd input_polldev 11912 0 lp 17156 0 joydev 18368 0 pcmcia 44748 0 snd_intel8x0 37532 3 snd_ac97_codec 112292 1 snd_intel8x0 ac97_bus 9856 1 snd_ac97_codec snd_pcm_oss 46336 0 snd_mixer_oss 22656 1 snd_pcm_oss snd_pcm 83076 3 snd_intel8x0,snd_ac97_codec,snd_pcm_oss On Fri, Oct 5, 2012 at 9:45 AM, Gillarn Mutale <gmutale1@xxxxxxxxx> wrote: > ave sent da output for $lsmod and $dmesg l grep eth0 in the word format > > On 10/5/12, Gillarn Mutale <gmutale1@xxxxxxxxx> wrote: >> >>