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Only plain text email is forwarded by the Discuss@xxxxxxxxxxxxx List Server, as HTML can contain viruses. Use as the email Subject Line: YourName, YourCountry kernel 2.6.31-14-generic With this Subject Line cogent experts will be alerted, and useful case names left in the Archive. YourCountry will enable Country specific guidance. Linux experts in YourCountry can be found through: http://www.linux.org/groups/index.html. They will know your Country's modem code, which may be essential for dialup service. Responses from Discuss@xxxxxxxxxxxxx are sometimes blocked by an Internet Provider mail filters. So in a day, also check the Archived responses at http://www.linmodems.org -------------------------- System information ---------------------------- CPU=x86_64, Linux version 2.6.31-14-generic (buildd@crested) (gcc version 4.4.1 (Ubuntu 4.4.1-4ubuntu8) ) #48-Ubuntu SMP Fri Oct 16 14:05:01 UTC 2009 scanModem update of: 2010_01_22 Presently install your Linux Distributions dkms package. It provides for automated driver updates, following upgrade of your kernel. For details see http://linux.dell.com/projects.shtml#dkms Some modem drivers can only be used in 32 bit modem on x86_64 systems, while some others are competent on x86_64 Systems. Cases are: 1) http://linmodems.technion.ac.il/bigarch/archive-seventh/msg03119.html for the snd-hda-intel audio+modem driver. Also applicable to AC97 modem controllers. In both cases, 32 bit libraries must be installed to support the slmodemd helper having a precompiled 32 bit component. 2) For USB modems using the slusb.ko driver. 32 bit libraries must be installed to support the slmodemd helper having a precompiled 32 bit component 3) The hsfmodem and hcfpcimodem drivers for Conexant chipsest modes are x86_64 competent. 4) agrsm packages for LSI/AgereSystems softmodems are not competent on x86_64 systems. There are no blacklisted modem drivers in /etc/modprobe* files Potentially useful modem drivers now loaded are: snd_hda_intel Attached USB devices are: ID 09da:000a A4 Tech Co., Ltd Port Mouse If a cellphone is not detected, see http://ubuntuforums.org/archive/index.php/t-878554.html A sample report is: http://linmodems.technion.ac.il/bigarch/archive-nineth/msg00578.html If a USB modem or cellphone is attached and was not detected, please provide available information in your request to discuss@xxxxxxxxxxxxx For candidate card in slot 03:05.0, firmware information and bootup diagnostics are: PCI slot PCI ID SubsystemID Name ---------- --------- --------- -------------- 03:05.0 14f1:2f50 14f1:205f Communication controller: Conexant Systems, Inc. Conexant SoftK56 Data/Fax Modem Modem interrupt assignment and sharing: --- Bootup diagnostics for card in PCI slot 03:05.0 ---- [ 0.666912] pci 0000:03:05.0: reg 10 32bit mmio: [0xfebf0000-0xfebfffff] [ 0.666919] pci 0000:03:05.0: reg 14 io port: [0xe800-0xe807] [ 0.666970] pci 0000:03:05.0: PME# supported from D3hot D3cold [ 0.666975] pci 0000:03:05.0: PME# disabled The PCI slot 03:05.0 of the modem card may be disabled early in a bootup process, but then enabled later. If modem drivers load but the modem is not responsive, read DOCs/Bootup.txt about possible fixes. Send dmesg.txt along with ModemData.txt to discuss@xxxxxxxxxxxxx if help is needed. For candidate card in slot 00:14.2, firmware information and bootup diagnostics are: PCI slot PCI ID SubsystemID Name ---------- --------- --------- -------------- 00:14.2 1002:4383 1565:820f Audio device: ATI Technologies Inc SBx00 Azalia Modem interrupt assignment and sharing: 16: 0 1 6 13755 IO-APIC-fasteoi ohci_hcd:usb3, ohci_hcd:usb4, HDA Intel, HDA Intel --- Bootup diagnostics for card in PCI slot 00:14.2 ---- [ 0.666288] pci 0000:00:14.2: reg 10 64bit mmio: [0xfe8f4000-0xfe8f7fff] [ 0.666328] pci 0000:00:14.2: PME# supported from D0 D3hot D3cold [ 0.666332] pci 0000:00:14.2: PME# disabled [ 5.928568] HDA Intel 0000:00:14.2: PCI INT A -> GSI 16 (level, low) -> IRQ 16 [ 6.035358] input: HDA Digital PCBeep as /devices/pci0000:00/0000:00:14.2/input/input5 The PCI slot 00:14.2 of the modem card may be disabled early in a bootup process, but then enabled later. If modem drivers load but the modem is not responsive, read DOCs/Bootup.txt about possible fixes. Send dmesg.txt along with ModemData.txt to discuss@xxxxxxxxxxxxx if help is needed. For candidate card in slot 01:00.1, firmware information and bootup diagnostics are: PCI slot PCI ID SubsystemID Name ---------- --------- --------- -------------- 01:00.1 1002:aa30 174b:aa30 Audio device: ATI Technologies Inc HD48x0 audio Modem interrupt assignment and sharing: 16: 0 1 6 13755 IO-APIC-fasteoi ohci_hcd:usb3, ohci_hcd:usb4, HDA Intel, HDA Intel --- Bootup diagnostics for card in PCI slot 01:00.1 ---- [ 0.666621] pci 0000:01:00.1: reg 10 64bit mmio: [0xfe9ec000-0xfe9effff] [ 0.666652] pci 0000:01:00.1: supports D1 D2 [ 6.039329] HDA Intel 0000:01:00.1: PCI INT B -> GSI 16 (level, low) -> IRQ 16 [ 6.039352] HDA Intel 0000:01:00.1: setting latency timer to 64 ===== Advanced Linux Sound Architecture (ALSA) diagnostics ===== The ALSA packages provide audio support and also drivers for some modems. ALSA diagnostics are written during bootup to /proc/asound/ folders. The ALSA verion is 1.0.20 The modem cards detected by "aplay -l" are: None The /proc/asound/pcm file reports: ----------------------- 00-00: ALC888 Analog : ALC888 Analog : playback 1 : capture 1 00-01: ALC888 Digital : ALC888 Digital : playback 1 : capture 1 00-02: ALC888 Analog : ALC888 Analog : capture 1 01-03: ATI HDMI : ATI HDMI : playback 1 about /proc/asound/cards: ------------------------ 0 [SB ]: HDA-Intel - HDA ATI SB HDA ATI SB at 0xfe8f4000 irq 16 1 [HDMI ]: HDA-Intel - HDA ATI HDMI HDA ATI HDMI at 0xfe9ec000 irq 16 PCI slot 00:14.2 01:00.1 has a High Definition Audio Card The drivers are in the kernel modules tree at: /lib/modules/2.6.31-14-generic/kernel/sound/pci/hda/snd-hda-intel.ko New HDA card type: UNEXPECTED HDA diagnostic outcome. New HCF.HSF device 1002:aa30 === Finished firmware and bootup diagnostics, next deducing cogent software. === Predictive diagnostics for card in bus 01:00.1: Modem chipset detected on NAME="Audio device: ATI Technologies Inc HD48x0 audio" package="both hcfpcimodem and hsfmodem" CLASS=0403 PCIDEV=1002:aa30 SUBSYS=174b:aa30 IRQ=16 IDENT=HCF.HSF For candidate modem in: 01:00.1 0403 Audio device: ATI Technologies Inc HD48x0 audio Primary device ID: 1002:aa30 Support type needed or chipset: HCF.HSF For owners of a Dell PCs with Conexant HSF modems, a driver source package with full speed enabled is available, but requires driver compiling. Read DOCs/Conexant.txt 1002:aa30 could be either a HSF or HCF Conexant modem, because of ambiguous use of the PCI ID by modem assemblers. First try the hcfpcimodem package. If the installation aborts, then use the hsfmodem package. Read DOCs/Conexant.txt for details and Modem/DOCs/YourSystem.txt for follow through guidance. From http://www.linuxant.com/drivers/hsf/full/downloads-ubuntu-x86.php download hsfmodem-7.80.02.05full_k2.6.31_14_generic_ubuntu_i386.deb.zip Under Linux unpack with: $ unzip hsfmodem*.zip Then install with: $ sudo dpkg -i hsfmodem*.deb Subsequently, the modem should be found with $ sudo wvdialconf /etc/wvdial.conf Edit in your personal information with: $ sudo gedit /etc/wvdial.conf and try dialing out with: $ sudo wvdial. See DOCs/Testing.txt for details. The directions following below need only be pursued, if the above procedures are not adequate. Start at http://www.linuxant.com/drivers/hsf/downloads-license.php to find the hsfmodem package matching your System. For several Linux distros, there are precompiled drivers matched to specific kernels. These have within the FileName, your KernelVersion: 2.6.31_14_generic They can be found through http://www.linuxant.com/drivers/hsf/full/downloads.php A more precise location may be given a few paragraphs below. If an EXACT Match with your your KernelVersion is not found, one of the "Generic packages with source" near the bottom of the page must be used. Downloaded packages must be moved into the Linux partition (home folder is OK) and unzipped with: unzip hsf*.zip The installation command for a .deb suffic packages is, with root/adm permission: sudo dpkg -i hsf*.deb while for .rpm suffix it is, with: rpm -i hsf*.rpm Read DOCs/Conexant.txt Writing DOCs/Conexant.txt Predictive diagnostics for card in bus 03:05.0: Modem chipset detected on NAME="Communication controller: Conexant Systems, Inc. Conexant SoftK56 Data/Fax Modem " CLASS=0780 PCIDEV=14f1:2f50 SUBSYS=14f1:205f IRQ=10 IDENT=hsfmodem Driver=hsfmodem-drivers For candidate modem in: 03:05.0 0780 Communication controller: Conexant Systems, Inc. Conexant SoftK56 Data/Fax Modem Primary device ID: 14f1:2f50 Support type needed or chipset: hsfmodem For owners of a Dell PCs with Conexant HSF modems, a driver source package with full speed enabled is available, but requires driver compiling. Read DOCs/Conexant.txt Support for the 14f1:2f50 and 14f1:2215 HSF modems is projected early in 2007 from Linuxant. From http://www.linuxant.com/drivers/hsf/full/downloads-ubuntu-x86.php download hsfmodem-7.80.02.05full_k2.6.31_14_generic_ubuntu_i386.deb.zip Under Linux unpack with: $ unzip hsfmodem*.zip Then install with: $ sudo dpkg -i hsfmodem*.deb Subsequently, the modem should be found with $ sudo wvdialconf /etc/wvdial.conf Edit in your personal information with: $ sudo gedit /etc/wvdial.conf and try dialing out with: $ sudo wvdial. See DOCs/Testing.txt for details. The directions following below need only be pursued, if the above procedures are not adequate. Start at http://www.linuxant.com/drivers/hsf/downloads-license.php to find the hsfmodem package matching your System. For several Linux distros, there are precompiled drivers matched to specific kernels. These have within the FileName, your KernelVersion: 2.6.31_14_generic They can be found through http://www.linuxant.com/drivers/hsf/full/downloads.php A more precise location may be given a few paragraphs below. If an EXACT Match with your your KernelVersion is not found, one of the "Generic packages with source" near the bottom of the page must be used. Downloaded packages must be moved into the Linux partition (home folder is OK) and unzipped with: unzip hsf*.zip The installation command for a .deb suffic packages is, with root/adm permission: sudo dpkg -i hsf*.deb while for .rpm suffix it is, with: rpm -i hsf*.rpm Read DOCs/Conexant.txt Writing DOCs/Conexant.txt Predictive diagnostics for card in bus 00:14.2: Modem chipset not detected on NAME="Audio device: ATI Technologies Inc SBx00 Azalia " CLASS=0403 PCIDEV=1002:4383 SUBSYS=1565:820f IRQ=16 HDA=1002:4383 SOFT=1002:4383.HDA High Definition Audio (HDA) cards MAY host a modem chip in their Subsystem, and many are supported by the ALSA audio+modem driver snd-hda-intel A modem was not detected on HDA card 1002:4383. If another modem card is present, then most likely 1002:4383 does not host a modem. If another modem card has not been detected, then possibilities are: 1) A Conexant modem chip is present on 1002:4383, as Conexant chips are frequently not detectable by ALSA diagnostics 2) The modem may be of the older non-PCI Controller Chipset (hardware) type. Try detection with Root permission: sudo wvdialconf /etc/wvdial.conf For candidate modem in: 00:14.2 0403 Audio device: ATI Technologies Inc SBx00 Azalia Primary device ID: 1002:4383 Subsystem PCI_id 1565:820f Softmodem codec or chipset from diagnostics: from Archives: Support type needed or chipset: Support can likely be achieved through two mutually exclusive alternatives: 1) The hsfmodem software for Conexant chipset modems: Read DOCs/Conexant.txt The following ALSA alternative CANNOT work with Conexant modems. 2) An ALSA modem driver plus slmodemd. Read DOCs/Smartlink.txt for details, and to test get the package SLMODEMD.gcc4.4.tar.gz from: http://linmodems.technion.ac.il/packages/smartlink/ Writing DOCs/Smartlink.txt ============ end Smartlink section ===================== Completed candidate modem analyses. The base of the UDEV device file system is: /dev/.udev Versions adequately match for the compiler installed: 4.4.1 and the compiler used in kernel assembly: 4.4.1 The patch utility is needed for compiling ALSA drivers, and possibly others. Minimal compiling resources appear complete: make utility - /usr/bin/make Compiler version 4.4 linuc_headers base folder /lib/modules/2.6.31-14-generic/build However some compilations and executable functions may need additional files, in the FileNames.h (so called kernel "h"eaders) collection installed in /usr/include/ . For martian_modem, additional required packages are needed. The also required headers of package libc6 are commonly installed by default. Compiling hsfmodem drivers does require linux-libc-dev and libc6-dev packages, for kernels 2.6.24 and later versions. In not included on your install CD, search for them at http://packages.ubuntu.com or comparable Repository for other Linux distros. When compiling ALSA drivers, the utility "patch" will also be needed. If a driver compilation fails, with message including some lack of some FileName.h (stdio.h for example), then Some additional kernel-header files need installation to /usr/include. The minimal additional packages are libc6-dev and any of its dependents, under Ubuntu linux-libc-dev If an alternate ethernet connection is available, $ apt-get update $ apt-get -s install linux-kernel-devel will install needed packages. For Debian/Ubuntu related distributions, run the following command to display the needed package list: Otherwise packages have to be found through http://packages.ubuntu.com Once downloaded and transferred into a Linux partition, they can be installed alltogether with: $ sudo dpkg -i *.deb Checking settings of: /etc/ppp/options asyncmap 0 noauth crtscts lock hide-password modem proxyarp lcp-echo-interval 30 lcp-echo-failure 4 noipx In case of a message like: Warning: Could not modify /etc/ppp/pap-secrets: Permission denied see http://linmodems.technion.ac.il/bigarch/archive-sixth/msg04656.html For guidance on FAX usage, get from http://linmodems.technion.ac.il/packages/ get faxing.tar.gz It has samples for a modem using port /dev/ttySL0, which must be changed to match your modem's port. Read Modem/DOCs/YourSystem.txt concerning other COMM channels: eth0 Which can interfere with Browser naviagation. Don't worry about the following, it is for experts should trouble shooting be necessary. ========================================================== Checking for modem support lines: -------------------------------------- /device/modem symbolic link: slmodemd created symbolic link /dev/ttySL0: Within /etc/udev/ files: Within /etc/modprobe.conf files: /etc/modprobe.d/alsa-base.conf:options snd-atiixp-modem index=-2 /etc/modprobe.d/alsa-base.conf:options snd-via82xx-modem index=-2 /etc/modprobe.d/blacklist-modem.conf:# Uncomment these entries in order to blacklist unwanted modem drivers /etc/modprobe.d/blacklist-modem.conf:# blacklist snd-atiixp-modem /etc/modprobe.d/blacklist-modem.conf:# blacklist snd-via82xx-modem Within any ancient /etc/devfs files: Within ancient kernel 2.4.n /etc/module.conf files: --------- end modem support lines --------