Howard, Likely we can get you on line. Though your ModemData.txt output: Modem: PCTel Inc HSP56 MicroModem " CLASS=0703 PCIDEV=134d:2189 SUBSYS=134d:1002 IRQ=21 SOFT=134d:2189.MC97 NEW=134d:1002 IDENT=slmodemd Driver=snd-intel8x0m is NOT fully correct. When I fake your system with: $ ./scanModem fake 134d:2189 the output includes: PCIDEV=134d:2189 SUBSYS=some:thing IRQ=fake IDENT=slamr and indeed, the slamr driver is needed for your modem. There is no more "native" Pctel driver from the 134d:2189 chipset. Please run: $ bash -x ./scanModem 2>&1 | tee howard.txt Then send me the howard.txt, enabling me to debug scanModem. These results from your System: ====================== /device/modem symbolic link: lrwxrwxrwx 1 root root 6 2009-12-05 20:32 /dev/modem -> ttySL0 slmodemd created symbolic link /dev/ttySL0: lrwxrwxrwx 1 root root 10 2009-12-05 20:32 /dev/ttySL0 -> /dev/pts/0 /etc/modprobe.d/sl-modem-daemon.conf:install slamr modprobe --ignore-install ungrab-winmodem ; modprobe --ignore-install slamr; test -e /dev/slamr0 || (/bin/mknod -m 660 /dev/slamr0 c 242 0 2>/dev/null && chgrp dialout /dev/slamr0) ============== Show that the drivers installation was OK, and the the bootup /etc/init.d/sl-modem-daemon scripts are working properly. The install process may have already written a file /etc/wvdial.conf If so edit in your personal infor and remove the symbols < > ; , using $ sudo gedit /etc/wvdial.conf There should be a line therein Carrier Check = no If /etc/wvdial.conf is not present, you can produce it with: $ sudo wvdialconf and due the edit as just described After the edit, try a dialout with: $ sudo wvdial Note that between successive dialouts, it is necessary to restart the driver with: $ sudo /etc/init.d/sl-modem-daemon restart. We do not have a success report under 2.6.31 kernels yet. Rather there is a 2.6.30 success and 2.6.31 kernel failure report from Antonio's SLackware Linux system Thus we are interested in your case. Don't both with gnome-ppp or orther network managers for know, as they will obscure information better provided through wvdial. MarvS scanModem maintainer On Sat, Dec 5, 2009 at 8:18 AM, Antonio Olivares <olivares14031@xxxxxxxxx> wrote: > Howard, > > In order to better diagnoze the situation, please send us > ModemData.txt to list. If you have scanMidem and have run > $ gunzip scanModem.gz > $ chmod +x scanModem > $ sudo ./scanModem > > and attach via email ModemData.txt. > > After this we can try to recommend some things to get it going or at > least try to. > > Regards, > > Antonio > > On 12/4/09, Howard Mobley <hmobley@xxxxxxxxxxxxxxx> wrote: >> Hello, >> >> I would like some help installing a Pctel HSP56 MicroModem on Ubuntu 9.10. I >> followed the instructions on the Ubuntu website for "Identifying your >> modem," and "Connecting with a modem." I downloaded the scanModem program. >> But when I tried to download the gnome-network-admin package from there, it >> wouldn't connect to anything. So I got it from somewhere else. Its version >> gnome-network-admin_2.28_Oubuntu_i386.deb. I think this may be part of the >> problem. When I go to System-Administration-Network, and follow the >> numbered instructions, there's a problem when I get to #6 Choose Serial >> Modem from the Connection Type drop down. There's nothing there. Nothing in >> the box. >> >> Also at step #12 Select the DNS tab, there IS no DNS tab. Doesn't exist. >> >> Now on the scanModem report, it said I needed the wvdial package, so I >> downloaded a whole bunch of files, and got that working. (I think.) I also >> tried the Gnome PPP thing. I've tried all kinds of things and gotten pretty >> close to getting it to work, but something is missing, and it's making me >> very frustrated. I need some help. >> >> Also this is a home built computer, with a 2.4 ghz Pentium 4, Intel >> motherboard, 512 ram, 80 gig HD which is partitioned in half with Ubuntu on >> one and Windows XP with the modem working, on the other half. I also have a >> 20 gig HD installed that I use to swap files between them with. >> >> The Scanmodem report has changed somewhat as I've gone along, but I saved >> all of them I think. I've done everything it said to do as much as I can >> understand it. Installed the Smartlink slamr.ko driver. Then it said >> "slmodemd missing." So I installed that seperately. I had it recognizing the >> thing, but kept running into various obstacles. Anyway, I need some help >> here. I'm ready to give up on this and Linux in general. >> >> Thanks, >> >> Howard Mobley >> >> >