Ronald, scanModem reports that you have an agrsm modem with chipset 11c1:0630 modem. ------------------------------------------------------------------------- Predictive diagnostics for card in bus 04:00.0: Modem chipset detected on NAME="Communication controller: Agere Systems Device 0630 " CLASS=0780 PCIDEV=11c1:0630 SUBSYS=11c1:0630 IRQ=7 IDENT=agrsm For candidate modem in: 04:00.0 0780 Communication controller: Agere Systems Device 0630 Primary device ID: 11c1:0630 Support type needed or chipset: agrsm There is no agrsm software support for x86_64 systems, through the modem may be supported on Intel/i386 installations, which do more slowly servce x86_64 processors. The AgereSystems/LSI agrsm code supports compiling of a agrmodem + agrserial driver pair. There are a few different chipsets which use this driver pair, but they use different code resources: Chipsets KV* PackageNames (most current as of November 2009) ---------------------------------------------------------------------------------------------- 11c1:048c and 11c1:048f 2.6.29 agrsm048pci-2.1.60_20091022_i386.deb or agrsm048pci-2.1.60_20091022.tar.gz 11c1:0620 2.6.28 agrsm06pci_2.1.80~20090825_i386.deb or agrsm06pci_2.1.80~20090825_i386.tar.gz 11c11040 (on HDA audio cards) 2.6.27 dkms-agrsm_2.1.80-9mdv2009.0_i386.deb or agrsm-2.1.80-10mdv2009.0.tar.gz All available at: http://linmodems.technion.ac.il/packages/ltmodem/11c11040/ , whereat additionally automation & testing agrsm-tools_0.0.1_all.deb or agrsm-tools-0.0.1-2.noarch.rpm General background agrsm_howto.txt for rpm variants of dkms-agrsm , see http://linux.zsolttech.com/linmodem/agrsm/ ------------------------------------------------------------------------------------------------ * KV == latest kernel release with a reported success All of the above packages are dkms competent. This means that if your Linux distros dkms package is previously installed, if provides for future updates matching forthcoming kernels. -------------- end Agere Systems section ------------------- I have tried several drivers for this particular modem and I have found that the following driver: 11c1:0620 2.6.28 agrsm06pci_2.1.80~20090825_i386.deb or agrsm06pci_2.1.80~20090825_i386.tar.gz the one for 11c1:0620 which I have made to work under 2.6.27.27 Slax kernel and I had previously tried multiple times and several others reported success. For your kernel and CPU it will not work since it is 64 Bit :( CPU=x86_64, Linux version 2.6.31-14-generic There is no agrsm software support for x86_64 systems, through the modem may be supported on Intel/i386 installations, which do more slowly servce x86_64 processors. This is the bad part :(. If you install a non 64 bit OS, then you might have a chance with a previous 2.6.27/28 based kernel, but not with 2.6.31 at this time :( If you decide to reinstall but in 32 bit mode only, try to install wvdial : The dialer utility package WVDIAL does not appear to be installed on your System. For Ubuntu Jaunty users, there are at the bottom of http://linmodems.technion.ac.il/packages/: wvdial_jaunty_amd64.zip for x86_64, 64 bit bus systems. wvdial_jaunty_i386.zip for 32 bit systems. These are about 1 MB in size. After downloaded and copied into your Linux partition: $ unzip wv*.zip Within the new folder: $ sudo dpkg -i *.deb will complete the wvdial installation Please read Modem/DOCs/wvdial.txt for usage information. You can try Slax Live CD for which I built a module(Slax's package built for Slax), for the 11c1:0620 which might work for your modem (11c1:0630), if you wish to give that a try before reinstalling let me know and I'll email you the module and then you may let us know if it works or not. Regards, Antonio On 11/25/09, Ronald Liebman <ronald.liebman@xxxxxxxxxxxxx> wrote: > Please help me interpret the attached diagnostics. This is a dual-boot > machine, and Win7 sees a softmodem. > > Thanks. >