I'm having trouble getting my father in law's laptop to dial up since doing some package upgrades. He's running Hardy. The first time I got it working I had the same problem which was solved by installing alsa-driver-linuxant and the hsfmodem package. I've tried doing the same thing now. But while the modem is recognized, Gnome-PPP shows a 'No dialtone' message in it's log file. I've checked the line and there is definitely a dialtone. I ran scanModem again on it. Here is the ModemData.txt: Only plain text email is forwarded by the Discuss@xxxxxxxxxxxxx List Server, as HTML can contain viruses. Use as the email Subject Line: YourName, YourCountry kernel 2.6.24-22-generic With this Subject Line cogent experts will be alerted, and useful case names left in the Archive. YourCountry will enable Country specific guidance. Linux experts in YourCountry can be found through: http://www.linux.org/groups/index.html. They will know your Country's modem code, which may be essential for dialup service. Responses from Discuss@xxxxxxxxxxxxx are sometimes blocked by an Internet Provider mail filters. So in a day, also check the Archived responses at http://www.linmodems.org -------------------------- System information ---------------------------- CPU=i686, Linux version 2.6.24-22-generic (buildd@vernadsky) (gcc version 4.2.3 (Ubuntu 4.2.3-2ubuntu7)) #1 SMP Mon Nov 24 18:32:42 UTC 2008 scanModem update of: 2008_11_06 The modem symbolic link is /dev/modem -> ttySL0 The slmodemd set symbolic link is /dev/ttySL0 -> /dev/pts/0 There are no blacklisted modem drivers in /etc/modprobe* files Attached USB devices are: ID 05dc:a575 Lexar Media, Inc. USB modems not recognized For candidate card in slot 00:14.6, firmware information and bootup diagnostics are: PCI slot PCI ID SubsystemID Name ---------- --------- --------- -------------- 00:14.6 1002:4378 103c:3085 Modem: ATI Technologies Inc SB400 AC'97 Modem Controller Modem interrupt assignment and sharing: 17: 6414 IO-APIC-fasteoi ATI IXP, ATI IXP Modem, fglrx --- Bootup diagnostics for card in PCI slot 00:14.6 ---- [ 19.590468] ACPI: PCI Interrupt 0000:00:14.6[B] -> GSI 17 (level, low) -> IRQ 17 [ 19.590482] ACPI: PCI interrupt for device 0000:00:14.6 disabled [ 42.760098] ACPI: PCI Interrupt 0000:00:14.6[B] -> GSI 17 (level, low) -> IRQ 17 The PCI slot 00:14.6 of the modem card may be disabled early in a bootup process, but then enabled later. If modem drivers load but the modem is not responsive, read DOCs/Bootup.txt about possible fixes. Send dmesg.txt along with ModemData.txt to discuss@xxxxxxxxxxxxx if help is needed. ===== Advanced Linux Sound Architecture (ALSA) diagnostics ===== The ALSA packages provide audio support and also drivers for some modems. ALSA diagnostics are written during bootup to /proc/asound/ folders. The ALSA verion is 1.0.17 The modem cards detected by "aplay -l" are: card 1: Modem [ATI IXP Modem], device 0: ATI IXP MC97 [ATI IXP MC97] The /proc/asound/pcm file reports: ----------------------- 00-00: ATI IXP AC97 : ATI IXP AC97 : playback 1 : capture 1 01-00: ATI IXP MC97 : ATI IXP MC97 : playback 1 : capture 1 about /proc/asound/cards: ------------------------ 0 [IXP ]: ATIIXP - ATI IXP ATI IXP rev 1 with unknown codec at 0xb0003400, irq 17 1 [Modem ]: ATIIXP-MODEM - ATI IXP Modem ATI IXP Modem rev 1 at 0xb0003800, irq 17 === Finished firmware and bootup diagnostics, next deducing cogent software. === Predictive diagnostics for card in bus 00:14.6: Modem chipset detected on NAME="Modem: ATI Technologies Inc SB400 AC'97 Modem Controller " CLASS=0703 PCIDEV=1002:4378 SUBSYS=103c:3085 IRQ=17 SOFT=1002:4378.MC97 CodecArchived=CXT CodecClass=CXT IDENT=hsfmodem Driver=hsfmodem-drivers For candidate modem in: 00:14.6 0703 Modem: ATI Technologies Inc SB400 AC'97 Modem Controller Primary device ID: 1002:4378 Subsystem PCI_id 103c:3085 Softmodem codec or chipset from diagnostics: from Archives: CXT, a Conexant type using hsfmodem software. CXTnn is a generic for all CXTnumbers, with Linuxant hsfmodem software support. Support type needed or chipset: hsfmodem For owners of a Dell PCs with Conexant HSF modems, a driver source package with full speed enabled is available, but requires driver compiling. Read DOCs/Conexant.txt Start at http://www.linuxant.com/drivers/hsf/downloads-license.php to find the hsfmodem package matching your System. For several Linux distros, there are precompiled drivers matched to specific kernels. These have within the FileName, your KernelVersion: 2.6.24_22_generic They can be found through http://www.linuxant.com/drivers/hsf/full/downloads.php A more precise location may be given a few paragraphs below. If an EXACT Match with your your KernelVersion is not found, one of the "Generic packages with source" near the bottom of the page must be used. Downloaded packages must be moved into the Linux partition (home folder is OK) and unzipped with: unzip hsf*.zip The installation command for a .deb suffic packages is, with root/adm permission: sudo dpkg -i hsf*.deb while for .rpm suffix it is, with: rpm -i hsf*.rpm From http://www.linuxant.com/drivers/hsf/full/downloads-ubuntu-x86.php download hsfmodem-7.68.00.12full_k2.6. 24_22_generic_ubuntu_i386.deb.zip Under Linux unpack with: $ unzip hsfmodem*.zip Then install with: $ sudo dpkg -i hsfmodem*.deb Subsequently, the modem should be found with $ sudo wvdialconf /etc/wvdial.conf Edit in your personal information with: $ sudo gedit /etc/wvdial.conf and try dialing out with: $ sudo wvdial. See DOCs/Testing.txt for details. Read DOCs/Conexant.txt Writing DOCs/Conexant.txt Completed candidate modem analyses. The base of the UDEV device file system is: /dev/.udev Versions adequately match for the compiler installed: 4.2.3 and the compiler used in kernel assembly: 4.2.4 Minimal compiling resources appear complete: make utility - /usr/bin/make Compiler version 4.2 linuc_headers base folder /lib/modules/2.6.24-22-generic/build However some compilations and executable functions may need additional files, in the FileNames.h (so called kernel "h"eaders) collection installed in /usr/include/ . For martian_modem, additional required packages are needed. The also required headers of package libc6 are commonly installed by default. Compiling hsfmodem drivers does require linux-libc-dev and libc6-dev packages, for kernels 2.6.24 and later versions. In not included on your install CD, search for them at http://packages.ubuntu.com or comparable Repository for other Linux distros. When compiling ALSA drivers, the utility "patch" will also be needed. Compressed files at: /usr/src/sl-modem.tar.bz2 If a driver compilation fails, with message including some lack of some FileName.h (stdio.h for example), then Some additional kernel-header files need installation to /usr/include. The minimal additional packages are libc6-dev and any of its dependents, under Ubuntu linux-libc-dev If an alternate ethernet connection is available, $ apt-get update $ apt-get -s install linux-kernel-devel will install needed packages. For Debian/Ubuntu related distributions, run the following command to display the needed package list: Otherwise packages have to be found through http://packages.ubuntu.com Once downloaded and transferred into a Linux partition, they can be installed alltogether with: $ sudo dpkg -i *.deb Checking pppd properties: -rwsr-xr-- 1 root dip 269256 2007-10-04 15:57 /usr/sbin/pppd In case of an "error 17" "serial loopback" problem, see: http://linmodems.technion.ac.il/linmodems/archive-sixth/msg02637.html To enable dialout without Root permission do: $ su - root (not for Ubuntu) sudo chmod a+x /usr/sbin/pppd or under Ubuntu related Linuxes sudo chmod a+x /usr/sbin/pppd Checking settings of: /etc/ppp/options asyncmap 0 noauth crtscts lock hide-password modem Only plain text email is forwarded by the Discuss@xxxxxxxxxxxxx List Server, as HTML can contain viruses. Use as the email Subject Line: YourName, YourCountry kernel 2.6.24-22-generic With this Subject Line cogent experts will be alerted, and useful case names left in the Archive. YourCountry will enable Country specific guidance. Linux experts in YourCountry can be found through: http://www.linux.org/groups/index.html. They will know your Country's modem code, which may be essential for dialup service. Responses from Discuss@xxxxxxxxxxxxx are sometimes blocked by an Internet Provider mail filters. So in a day, also check the Archived responses at http://www.linmodems.org -------------------------- System information ---------------------------- CPU=i686, Linux version 2.6.24-22-generic (buildd@vernadsky) (gcc version 4.2.3 (Ubuntu 4.2.3-2ubuntu7)) #1 SMP Mon Nov 24 18:32:42 UTC 2008 scanModem update of: 2008_11_06 The modem symbolic link is /dev/modem -> ttySL0 The slmodemd set symbolic link is /dev/ttySL0 -> /dev/pts/0 There are no blacklisted modem drivers in /etc/modprobe* files Attached USB devices are: ID 05dc:a575 Lexar Media, Inc. USB modems not recognized For candidate card in slot 00:14.6, firmware information and bootup diagnostics are: PCI slot PCI ID SubsystemID Name ---------- --------- --------- -------------- 00:14.6 1002:4378 103c:3085 Modem: ATI Technologies Inc SB400 AC'97 Modem Controller Modem interrupt assignment and sharing: 17: 6414 IO-APIC-fasteoi ATI IXP, ATI IXP Modem, fglrx --- Bootup diagnostics for card in PCI slot 00:14.6 ---- [ 19.590468] ACPI: PCI Interrupt 0000:00:14.6[B] -> GSI 17 (level, low) -> IRQ 17 [ 19.590482] ACPI: PCI interrupt for device 0000:00:14.6 disabled [ 42.760098] ACPI: PCI Interrupt 0000:00:14.6[B] -> GSI 17 (level, low) -> IRQ 17 The PCI slot 00:14.6 of the modem card may be disabled early in a bootup process, but then enabled later. If modem drivers load but the modem is not responsive, read DOCs/Bootup.txt about possible fixes. Send dmesg.txt along with ModemData.txt to discuss@xxxxxxxxxxxxx if help is needed. ===== Advanced Linux Sound Architecture (ALSA) diagnostics ===== The ALSA packages provide audio support and also drivers for some modems. ALSA diagnostics are written during bootup to /proc/asound/ folders. The ALSA verion is 1.0.17 The modem cards detected by "aplay -l" are: card 1: Modem [ATI IXP Modem], device 0: ATI IXP MC97 [ATI IXP MC97] The /proc/asound/pcm file reports: ----------------------- 00-00: ATI IXP AC97 : ATI IXP AC97 : playback 1 : capture 1 01-00: ATI IXP MC97 : ATI IXP MC97 : playback 1 : capture 1 about /proc/asound/cards: ------------------------ 0 [IXP ]: ATIIXP - ATI IXP ATI IXP rev 1 with unknown codec at 0xb0003400, irq 17 1 [Modem ]: ATIIXP-MODEM - ATI IXP Modem ATI IXP Modem rev 1 at 0xb0003800, irq 17 === Finished firmware and bootup diagnostics, next deducing cogent software. === Predictive diagnostics for card in bus 00:14.6: Modem chipset detected on NAME="Modem: ATI Technologies Inc SB400 AC'97 Modem Controller " CLASS=0703 PCIDEV=1002:4378 SUBSYS=103c:3085 IRQ=17 SOFT=1002:4378.MC97 CodecArchived=CXT CodecClass=CXT IDENT=hsfmodem Driver=hsfmodem-drivers For candidate modem in: 00:14.6 0703 Modem: ATI Technologies Inc SB400 AC'97 Modem Controller Primary device ID: 1002:4378 Subsystem PCI_id 103c:3085 Softmodem codec or chipset from diagnostics: from Archives: CXT, a Conexant type using hsfmodem software. CXTnn is a generic for all CXTnumbers, with Linuxant hsfmodem software support. Support type needed or chipset: hsfmodem For owners of a Dell PCs with Conexant HSF modems, a driver source package with full speed enabled is available, but requires driver compiling. Read DOCs/Conexant.txt Start at http://www.linuxant.com/drivers/hsf/downloads-license.php to find the hsfmodem package matching your System. For several Linux distros, there are precompiled drivers matched to specific kernels. These have within the FileName, your KernelVersion: 2.6.24_22_generic They can be found through http://www.linuxant.com/drivers/hsf/full/downloads.php A more precise location may be given a few paragraphs below. If an EXACT Match with your your KernelVersion is not found, one of the "Generic packages with source" near the bottom of the page must be used. Downloaded packages must be moved into the Linux partition (home folder is OK) and unzipped with: unzip hsf*.zip The installation command for a .deb suffic packages is, with root/adm permission: sudo dpkg -i hsf*.deb while for .rpm suffix it is, with: rpm -i hsf*.rpm From http://www.linuxant.com/drivers/hsf/full/downloads-ubuntu-x86.php download hsfmodem-7.68.00.12full_k2.6.24_22_generic_ubuntu_i386.deb.zip Under Linux unpack with: $ unzip hsfmodem*.zip Then install with: $ sudo dpkg -i hsfmodem*.deb Subsequently, the modem should be found with $ sudo wvdialconf /etc/wvdial.conf Edit in your personal information with: $ sudo gedit /etc/wvdial.conf and try dialing out with: $ sudo wvdial. See DOCs/Testing.txt for details. Read DOCs/Conexant.txt Writing DOCs/Conexant.txt Completed candidate modem analyses. The base of the UDEV device file system is: /dev/.udev Versions adequately match for the compiler installed: 4.2.3 and the compiler used in kernel assembly: 4.2.4 Minimal compiling resources appear complete: make utility - /usr/bin/make Compiler version 4.2 linuc_headers base folder /lib/modules/2.6.24-22-generic/build However some compilations and executable functions may need additional files, in the FileNames.h (so called kernel "h"eaders) collection installed in /usr/include/ . For martian_modem, additional required packages are needed. The also required headers of package libc6 are commonly installed by default. Compiling hsfmodem drivers does require linux-libc-dev and libc6-dev packages, for kernels 2.6.24 and later versions. In not included on your install CD, search for them at http://packages.ubuntu.com or comparable Repository for other Linux distros. When compiling ALSA drivers, the utility "patch" will also be needed. Compressed files at: /usr/src/sl-modem.tar.bz2 If a driver compilation fails, with message including some lack of some FileName.h (stdio.h for example), then Some additional kernel-header files need installation to /usr/include. The minimal additional packages are libc6-dev and any of its dependents, under Ubuntu linux-libc-dev If an alternate ethernet connection is available, $ apt-get update $ apt-get -s install linux-kernel-devel will install needed packages. For Debian/Ubuntu related distributions, run the following command to display the needed package list: Otherwise packages have to be found through http://packages.ubuntu.com Once downloaded and transferred into a Linux partition, they can be installed alltogether with: $ sudo dpkg -i *.deb Checking pppd properties: -rwsr-xr-- 1 root dip 269256 2007-10-04 15:57 /usr/sbin/pppd In case of an "error 17" "serial loopback" problem, see: http://linmodems.technion.ac.il/linmodems/archive-sixth/msg02637.html To enable dialout without Root permission do: $ su - root (not for Ubuntu) sudo chmod a+x /usr/sbin/pppd or under Ubuntu related Linuxes sudo chmod a+x /usr/sbin/pppd Checking settings of: /etc/ppp/options asyncmap 0 noauth crtscts lock hide-password modem proxyarp lcp-echo-interval 30 lcp-echo-failure 4 noipx In case of a message like: Warning: Could not modify /etc/ppp/pap-secrets: Permission denied see http://linmodems.technion.ac.il/bigarch/archive-sixth/msg04656.html Read Modem/DOCs/YourSystem.txt concerning other COMM channels: eth0 wlan0 wmaster0 Which can interfere with Browser naviagation. Don't worry about the following, it is for experts should trouble shooting be necessary. ========================================================== # start/stop the daemon when the USB modem is connected KERNEL=="slusb[0-9]*", GROUP="dialout", RUN+="/etc/init.d/sl-modem-daemon" Checking for modem support lines: -------------------------------------- /device/modem symbolic link: lrwxrwxrwx 1 root root 6 2008-12-22 23:15 /dev/modem -> ttySL0 slmodemd created symbolic link /dev/ttySL0: lrwxrwxrwx 1 root root 10 2008-12-22 23:15 /dev/ttySL0 -> /dev/pts/0 Within /etc/udev/ files: /etc/udev/rules.d/030_sl-modem-daemon.rules:# start/stop the daemon when the USB modem is connected /etc/udev/rules.d/030_sl-modem-daemon.rules:KERNEL=="slusb[0-9]*", GROUP="dialout", RUN+="/etc/init.d/sl-modem-daemon" /etc/udev/sl-modem-daemon.rules:# start/stop the daemon when the USB modem is connected /etc/udev/sl-modem-daemon.rules:KERNEL=="slusb[0-9]*", GROUP="dialout", RUN+="/etc/init.d/sl-modem-daemon" Within /etc/modprobe.conf files: /etc/modprobe.d/sl-modem-daemon.modutils:install slamr modprobe --ignore-install ungrab-winmodem ; modprobe --ignore-install slamr; test -e /dev/slamr0 || (/bin/mknod -m 660 /dev/slamr0 c 242 0 2>/dev/null && chgrp dialout /dev/slamr0) /etc/modprobe.d/blacklist-modem:# Uncomment these entries in order to blacklist unwanted modem drivers /etc/modprobe.d/blacklist-modem:# blacklist snd-atiixp-modem /etc/modprobe.d/blacklist-modem:# blacklist snd-via82xx-modem /etc/modprobe.d/alsa-base:options snd-atiixp-modem index=-2 /etc/modprobe.d/alsa-base:options snd-via82xx-modem index=-2 Within any ancient /etc/devfs files: Within ancient kernel 2.4.n /etc/module.conf files: --------- end modem support lines -------- proxyarp lcp-echo-interval 30 lcp-echo-failure 4 noipx In case of a message like: Warning: Could not modify /etc/ppp/pap-secrets: Permission denied see http://linmodems.technion.ac.il/bigarch/archive-sixth/msg04656.html Read Modem/DOCs/YourSystem.txt concerning other COMM channels: eth0 wlan0 wmaster0 Which can interfere with Browser naviagation. Don't worry about the following, it is for experts should trouble shooting be necessary. ========================================================== # start/stop the daemon when the USB modem is connected KERNEL=="slusb[0-9]*", GROUP="dialout", RUN+="/etc/init.d/sl-modem-daemon" Checking for modem support lines: -------------------------------------- /device/modem symbolic link: lrwxrwxrwx 1 root root 6 2008-12-22 23:15 /dev/modem -> ttySL0 slmodemd created symbolic link /dev/ttySL0: lrwxrwxrwx 1 root root 10 2008-12-22 23:15 /dev/ttySL0 -> /dev/pts/0 Within /etc/udev/ files: /etc/udev/rules.d/030_sl-modem-daemon.rules:# start/stop the daemon when the USB modem is connected /etc/udev/rules.d/030_sl-modem-daemon.rules:KERNEL=="slusb[0-9]*", GROUP="dialout", RUN+="/etc/init.d/sl-modem-daemon" /etc/udev/sl-modem-daemon.rules:# start/stop the daemon when the USB modem is connected /etc/udev/sl-modem-daemon.rules:KERNEL=="slusb[0-9]*", GROUP="dialout", RUN+="/etc/init.d/sl-modem-daemon" Within /etc/modprobe.conf files: /etc/modprobe.d/sl-modem-daemon.modutils:install slamr modprobe --ignore-install ungrab-winmodem ; modprobe --ignore-install slamr; test -e /dev/slamr0 || (/bin/mknod -m 660 /dev/slamr0 c 242 0 2>/dev/null && chgrp dialout /dev/slamr0) /etc/modprobe.d/blacklist-modem:# Uncomment these entries in order to blacklist unwanted modem drivers /etc/modprobe.d/blacklist-modem:# blacklist snd-atiixp-modem /etc/modprobe.d/blacklist-modem:# blacklist snd-via82xx-modem /etc/modprobe.d/alsa-base:options snd-atiixp-modem index=-2 /etc/modprobe.d/alsa-base:options snd-via82xx-modem index=-2 Within any ancient /etc/devfs files: Within ancient kernel 2.4.n /etc/module.conf files: --------- end modem support lines --------