On Mon, Jul 07, 2008 at 01:55:15AM +0200, Johannes Weiner wrote:
> Hi,
>
> Adrian Bunk <bunk@xxxxxxxxxx> writes:
>
> > On Sun, Jul 06, 2008 at 03:27:30PM -0700, Linus Torvalds wrote:
> >>
> >>
> >> On Mon, 7 Jul 2008, Adrian Bunk wrote:
> >> >
> >> > When did you tell me that maintainers should not or cannot be Cc'ed on
> >> > regression reports?
> >>
> >> That is not what I'm complaining about.
> >
> > That is what I wrote in the part of my email you made this comment on.
> >
> >> I'm complaining about the fact that you *always* argue against closing
> >> bugreports.
> >
> > I'm not always against closing bugs, and e.g. during the last years I've
> > closed at about 500 bugs in the kernel Bugzilla due to submitters having
> > vanished.
> >
> >> You have argued against it for over a YEAR now. And every single time I
> >> tell you that you are wrong, and exactly *why* you are wrong.
> >>
> >> If a reporter doesn't respond to say "it's still open", it needs to be
> >> closed. It doesn't matter one whit whether there has been developer action
> >> on it or not. We cannot keep old reports open - it's a total waste for
> >> developers to even _look_ at anything that is more than roughly a month
> >> old and hasn't been verified to be still be an issue.
> >
> > We only differ on whether a human should ask this question once before
> > closing a bug or whether regular automated requests are enough.
>
> I prefer being bugged regularly as a reporter. At the moment I have a
> bug at a machine I do not use every day and if I get this email, it
> reminds me to test the latest kernel on that machine (or try to
> reproduce the bug if it happens in situations not common in my usual
> workflow). Then I report back.
It often depends on the kind of bug.
E.g. if you reported "my main computer crashes twice a day" you would be
more interested to see some developer actually working on it before
reproducing it weekly.
> If these remainders weren't, it would be possible that I forget about a
> bug and come back to it when it's a real pain to hunt it down by
> change-history or when a possible cause for the bug has left the
> developers mind a long time ago.
You get me wrong.
I'm not saying the automated reminders should vanish.
But before closing a bug as "reported does not respond" IMHO a manual
request should be done first.
Otherwise we get people into the "I reported a bug, got only automated
emails, and the only action by the developers was to close the bug once
I got too annoyed to answer weekly that it's still present." situation.
> Hannes
cu
Adrian
--
"Is there not promise of rain?" Ling Tan asked suddenly out
of the darkness. There had been need of rain for many days.
"Only a promise," Lao Er said.
Pearl S. Buck - Dragon Seed
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