Soliciting feedback: starting a satisfaction survey for the RFC Production Center and Publisher

Heather Flanagan <rse@xxxxxxxxxxxxxx> · Wed, 16 Jan 2019 07:21:13 -0800



    Hello community,
    In order to get a better sense of how well the RFC Production
      Center and Publisher are serving the needs of authors, I would
      like to start sending out a short survey to authors immediately
      after the publication of their RFC starting on February 1, 2019.
      Participation in the survey is entirely optional, but the
      expectation is that requesting feedback immediately after
      publication will be more effective than the current process of
      randomly selecting a percentage of authors who have published in
      the previous year and asking them to recollect what did and did
      not work for them.
    The proposed questions in the survey are:
    
      
          Did the editing service provided by the RFC Editor improve the
          quality of your document? [Yes|No]
        
      
          What one thing would make the editing process easier or more
          effective? [Free form text]
        
      
          May we contact you to discuss your suggestions or concerns
          further? [Yes|No] 
      
    
    The RSE (me) will review the feedback and include aggregated
      results in my reports published during IETF meetings. This fits
      with the expectations of the RSE role as described in RFC 6635
      (see Section 2.1.1. "Strategic Leadership and Management of the
      Publication and Production Functions")
    The survey will be handled via SurveyMonkey initially, though
      this may change in the future if we decide to either take it
      in-house or use a different service.
    If you have any questions, comments, or suggestions regarding
      this activity, please let me know!
    Heather Flanagan, RSE