Another data point from a different and large ISP (and mobile company).
Mobile supplier calls. We have this great new broadband offer for you with all
these irresistible features.
Tom. Does it support IPv6, Internet Protocol version six?
Mobile supplier. I will check with my supervisor.
.... {long pause}
Mobile supplier. We support 95, 98, 2000, XP, Vista and 7.
Tom. Thank you, but not today.
(This is one of four major suppliers in my country of whom zero have announced
IPv6 support or have any hits on their web sites last time I looked at them)
Tom Petch
----- Original Message -----
From: "Keith Moore" <moore@xxxxxxxxxxxxxxxxxxxx>
To: "IETF Discussion" <ietf@xxxxxxxx>
Sent: Thursday, June 09, 2011 8:24 PM
Subject: one data point regarding native IPv6 support
> I just called my ISP to ask about availability of IPv6 at my home.
>
> Me: "I'm a current customer, and I'm just calling to ask if you support
Internet Protocol Version 6."
>
> First person: "Yes, we do support Internet. We support DSL at 3 megabits and
6 megabits."
>
> Me: "I understand that, but I'm asking about Internet Protocol version 6,
IPv6. The Internet has been using IP version 4 since the early 1980s, but
that's running out. IPv6 is the new version."
>
> First person: "Let me transfer you to support."
>
> Second person: "Hi, this is support. How may I help you?"
>
> Me: "I'm a current customer, and I'm just calling to ask if you support
Internet Protocol Version 6."
>
> Second person: "IP version what?"
>
> Me: "Internet protocol version 6".
>
> Second person: "I have no idea. Let me transfer you to someone else."
>
> (places me on hold for 15 minutes)
>
> Second person: "I'm sorry for the wait time. I've been trying to find the
answer to your question, but nobody here seems to know anything about it. We're
trying to get in touch with people who run the network to ask them. Can I get
your number and call you back?"
>
> Granted, this is just one ISP. The other ISP that offers service in my area
put me on hold for an hour and a half *before anyone ever talked to me* when I
tried to get a quote from them, so I concluded that they wouldn't be a good
choice. And these guys have been good about support in general. They seem to
know their stuff, which is more than I can say for some ISPs I've dealt with in
the past.
>
> I live in a well-settled urban area, three miles from the center of the city
(and sadly, four miles from my CO, which means my DSL circuit gets around
380kbits/sec). It's not a backwater, there's plenty of lit fiber running
through town. But when the support people for a fairly well-established telco
haven't even heard of IPv6, it's hard to believe that it's going to be available
anytime soon.
>
> Meanwhile, 6to4 continues to work just fine for me.
>
> So please explain again why it isn't premature to discourage a valuable
transition mechanism?
>
> Keith
>
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