Hi, Marvin...
Personally, I never had to deal with fail over in H323, but since You
have an application to designate the destination (ACD), I'd suggest
something like this to enhance it's functionality:
Your ACD:
. identify necessity to route a call;
. build a list with all call's destination but the "first-destiny";
. trigger routine F (Call-ID, Dest-list) to be executed in X seconds
(failover timeout)
. send command to GNUGK to transfer call to "first-destiny".
NEW routine F (callid, dest-list):
. ask GNUGK for a list of connected calls;
. is a call with "callid" on the list?
. if not then
if "dest-list" not empty then
"next-dest" = first("dest-list");
"dest-tail" = "dest-list" - "next-dest";
rearm trigger for routine F ("callid", "dest-tail");
send command to GNUGK to transfer "callid" to "next-dest";
else
transfer to voice-mail/menu-system/(????);
endif
endif
These are really fast thoughts, but from what I can imagine, this is the
way. Sure that the parameters have to be better choised, and that maybe
your ACD isn't ready to trigger 'time routines'... don't know... but
that would be the way I'd explore to resolve this task.
Regards and "ein Fröhlicher Weihnachten" for all this list.
Edson.
Em 22/12/2011 16:48, Marvin Herbold escreveu:
> Does anybody have any insight into this issue I am having? What is the best
> way to TransferCall with failover support?
>
> Marvin Herbold
>
> -----Original Message-----
> From: Marvin Herbold [mailto:mherbold@xxxxxxxxxxxxxxxxx]
> Sent: Friday, December 16, 2011 4:56 PM
> To: 'GNU Gatekeeper Users'
> Subject: RE: How to get failover to trigger if call is
> not answered in X seconds...
>
> I've got my ACD application up and running, and it is almost working.
>
> I am using TransferCall on calls that have been ringing too long, to the
> next video phone in my pool. But then I realized that if I did that, I have
> no failover support. Please correct me if I am wrong on this point.
>
> So basically what I tried to do then was to send it back to the gatekeeper
> hoping that it would re-do the SQL routing policy (as if it was a new call).
> I have the SQL response set up so that the non-answering ip addresses are
> sorted to the bottom of the list. I thought that maybe just by doing a
> TransferCall [call id] CALLER [gatekeeper ip address] would work... but
> after the call is transferred to the gatekeeper, the call is disconnected
> (I'm not sure exactly why yet...)
>
> Any advice?
>
> Marvin Herbold
>
> -----Original Message-----
> From: Jan Willamowius [mailto:jan@xxxxxxxxxxxxxx]
> Sent: Thursday, December 15, 2011 2:25 PM
> To: openh323gk-users@xxxxxxxxxxxxxxxxxxxxx
> Subject: Re: How to get failover to trigger if call is
> not answered in X seconds...
>
> I think this rather calls for an ACD application that monitors the
> calls it distributes and if it is not accepted in time transfers it to
> another agent.
>
> Regards,
> Jan
>
> MarvinHerbold wrote:
>>
>> I need to get failover to trigger if the currently alerting endpoint has
> not
>> answered the video phone in X number of seconds. I looked in the manual
> but
>> didn't see anything jump out at me with regards to this. Any suggestions?
>>
>> Thanks,
>>
>> Marvin Herbold
>
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