Ok - I will have a conversation with my boss and see if the failover method would work for them. It is not ideal, because the agents answering the phones are on the night shift and may be sleeping, which means if failover happens that the customer has to potentially wait a long time before the call is answered... which isn't really good from a customer service perspective. Is the call forking feature a feasible thing? What I mean is, is there any technical reason why this could not be implemented in a future version of GnuGk? What would you say the difficulty level with implementing this feature would be? Thanks for your quick reply! It is much appreciated. Marvin Herbold -----Original Message----- From: Jan Willamowius [mailto:jan@xxxxxxxxxxxxxx] Sent: Friday, December 02, 2011 9:49 AM To: openh323gk-users@xxxxxxxxxxxxxxxxxxxxx Subject: Re: ring multiple endpoints? Hi Marvin, I would call such a feature (letting multiple endpoints ring until the first answers) 'call forking'. Currently GnuGk doesn't support this. But what you can do is try multiple destinations with call failover: Define how long an endpoint may ring (AltertingTimeout), enable failover and let GnuGk try multiple endpoint one after another. Regards, Jan -- Jan Willamowius, Founder of the GNU Gatekeeper Project EMail : jan@xxxxxxxxxxxxxx Website: http://www.gnugk.org Support: http://www.willamowius.com/gnugk-support.html MarvinHerbold wrote: > > I am new to GnuGK and am unfamiliar with a lot of the terminology used in > H.323... but I am learning. > > Basically I have been tasked to develop a system for our company. This is > the system in a nutshell: > > 1) End user (we don't know who the end user is, can be anybody in the world) > "dials" our system by using an IP address. This would be a video call. > They could be using Skype. Could be using a fancy Tandberg. It doesn't > matter. > > 2) Our server receives the call and immediately alerts a number of > registered endpoints. This could be 20 endpoints for example. These > endpoints are people who works for us with video phones. > > 3) Whoever (one of the 20 endpoints) answers the call first wins. The > gatekeeper would direct the original caller to connect to the winning > endpoint. > > 4) The gatekeeper would log how many minutes the call lasts, the originating > ip address of the caller, the winning endpoint's ip address, who terminated > the call, etc etc. > > So my first question here: is this even possible? > > Second question here - what is the proper terminology for what we are trying > to do here - I would search older posts to see if my question has been > answered already, but I have no idea what keywords to search for. > > So, if anyone can point me in the general direction, that would be much > appreciated! > > Thanks, > Marvin Herbold ---------------------------------------------------------------------------- -- All the data continuously generated in your IT infrastructure contains a definitive record of customers, application performance, security threats, fraudulent activity, and more. Splunk takes this data and makes sense of it. IT sense. And common sense. http://p.sf.net/sfu/splunk-novd2d _______________________________________________________ Posting: mailto:Openh323gk-users@xxxxxxxxxxxxxxxxxxxxx Archive: http://sourceforge.net/mailarchive/forum.php?forum_name=openh323gk-users Unsubscribe: http://lists.sourceforge.net/lists/listinfo/openh323gk-users Homepage: http://www.gnugk.org/ ------------------------------------------------------------------------------ All the data continuously generated in your IT infrastructure contains a definitive record of customers, application performance, security threats, fraudulent activity, and more. Splunk takes this data and makes sense of it. IT sense. And common sense. http://p.sf.net/sfu/splunk-novd2d _______________________________________________________ Posting: mailto:Openh323gk-users@xxxxxxxxxxxxxxxxxxxxx Archive: http://sourceforge.net/mailarchive/forum.php?forum_name=openh323gk-users Unsubscribe: http://lists.sourceforge.net/lists/listinfo/openh323gk-users Homepage: http://www.gnugk.org/
