PacPhone OR Tandberg works, how about both?

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I have the following issue:
On our internal network we have a Tandberg device.
>From the internet we call this device through our GnuGK in proxy/routing mode

The internal Tandberg register itself by the gatekeeper with "tandberg".
When we use PacPhone on the internet we can call this device with:
"tandberg@xxxxxxxxxxxx"
When we use another Tandberg on the internet and call the same
<user>@<domain> this doesn't work.
>From the logfile it looks like pacphone is calling "tandberg"
        destinationAddress = 1 entries {
          [0]=h323_ID  8 characters {
            0000 0000 0000......             tandberg

and Tandberg is calling "tandberg@xxxxxxxxxxxx"
        destinationAddress = 1 entries {
          [0]=h323_ID  21 characters {
            0000 0000 0000 0000 ..........   tandberg@xxxxxxxxxxxx
          }
        }

So I changed the registation name (H323 ID) of the internal Tandberg to
"tandberg@xxxxxxxxxxxx".

Now Tandberg (internet) can call Tandberg (internal) but
pacphone (internet) can't call Tandberg (internal).
from the logfile: Socket  Name lookup of "tandberg" failed: errno=4

As a workaround the Tandberg now registers itself with two names:
tandberg and tandberg@xxxxxxxxxxxx

Is there another, more logical way to achieve this?

Thank you for your help.

GacmB

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