Another idea is to run a child gatekeeper for unregistered callers. The child gatekeeper will ARQ then its parent gatekeeper when a call from an unregistered caller arrives. ----- Original Message ----- From: "Simon Horne" <s.horne@xxxxxxxxxxxxxx> Sent: Friday, June 30, 2006 3:45 AM Subject: Re: Please help with designing "call center" solution > At present the ACD function does not support unregistered callers. Callers > must be registered. Hopefully we can get this fixed. Also not all > unregistered callers receive NAT support and a fix is being worked on for > that too. > > Simon > > At 01:42 AM 30/06/2006, Misner, Joe wrote: >>content-class: urn:content-classes:message >>Content-Type: multipart/alternative; >> boundary="----_=_NextPart_001_01C69BA3.688267E3" >> >>We are attempting to setup what I think is a fairly simple H.323 "call >>center". The solution begins with conference calls originating from >>internet users and ends with the call being picked up by any one of a >>group of endpoints on our private network. We have GnuGK setup with an ACD >>and are able to call into our queue and everything is working properly >>with all endpoints registered with our GK on our internal network. Now we >>need to set it up to allow unregistered endpoints to "call" the gatekeeper >>and get routed into our queue. We have been doing some research on setting >>up routing, proxy, gateway, etc. and it is apparent that we do not >>understand what is needed to allow the unregistered internet user in. >> >>We basically need to provide an external IP address that a user can call >>via netmeeting, etc. and their call gets "routed" to one of our available >>endpoints (agents) in our internal queue. Can someone point me in the >>right direction on how to implement this? I can provide more info if the >>problem is not clear enough. >> >>Thanks in advanced for any help, >>Joe Using Tomcat but need to do more? Need to support web services, security? Get stuff done quickly with pre-integrated technology to make your job easier Download IBM WebSphere Application Server v.1.0.1 based on Apache Geronimo http://sel.as-us.falkag.net/sel?cmd=lnk&kid=120709&bid=263057&dat=121642 _______________________________________________________ Posting: mailto:Openh323gk-users@xxxxxxxxxxxxxxxxxxxxx Archive: http://sourceforge.net/mailarchive/forum.php?forum_id=8549 Unsubscribe: http://lists.sourceforge.net/lists/listinfo/openh323gk-users Homepage: http://www.gnugk.org/
