Thanks for your quick response. We will
eventually need to implement billing, but for now we are just trying to get it
setup to let anyone in. I will try the settings that you suggested and then
tighten it up as we get it working.
Thanks again,
From:
openh323gk-users-bounces@xxxxxxxxxxxxxxxxxxxxx [mailto:openh323gk-users-bounces@xxxxxxxxxxxxxxxxxxxxx]
On Behalf Of Nyamul Hassaan
Sent: Thursday, June 29, 2006 4:03
PM
To: GNU Gatekeeper Users
Subject: Re:
Please help with designing "call center"solution
Do you want just "anyone" to call you?
There must be some authentication involved somewhere for billing
purposes. If you really do want "anyone" to call you, you could
try the "AcceptUnregisteredCalls=1" option, and use
"default=allow" in the authentication.
----- Original Message -----
Sent: Thursday, June 29,
2006 23:42
Subject:
Please help with designing "call center" solution
We are attempting to setup what I think is a fairly simple
H.323 “call center”. The solution begins with conference calls
originating from internet users and ends with the call being picked up by any
one of a group of endpoints on our private network. We have GnuGK setup with an
ACD and are able to call into our queue and everything is working properly with
all endpoints registered with our GK on our internal network. Now we need to
set it up to allow unregistered endpoints to “call” the gatekeeper
and get routed into our queue. We have been doing some research on setting up
routing, proxy, gateway, etc. and it is apparent that we do not understand what
is needed to allow the unregistered internet user in.
We basically need to provide an external IP address that a
user can call via netmeeting, etc. and their call gets “routed” to
one of our available endpoints (agents) in our internal queue. Can someone
point me in the right direction on how to implement this? I can provide more
info if the problem is not clear enough.
Thanks in advanced for any help,
Joe
Using Tomcat but need to do more? Need to support web services,
security?
Get stuff done quickly with pre-integrated technology to make your job easier
Download IBM WebSphere Application Server v.1.0.1 based on Apache Geronimo
http://sel.as-us.falkag.net/sel?cmd=lnk&kid=120709&bid=263057&dat=121642
_______________________________________________________
Posting: mailto:Openh323gk-users@xxxxxxxxxxxxxxxxxxxxx
Archive: http://sourceforge.net/mailarchive/forum.php?forum_id=8549
Unsubscribe: http://lists.sourceforge.net/lists/listinfo/openh323gk-users
Homepage: http://www.gnugk.org/
|
Using Tomcat but need to do more? Need to support web services, security?
Get stuff done quickly with pre-integrated technology to make your job easier
Download IBM WebSphere Application Server v.1.0.1 based on Apache Geronimo
http://sel.as-us.falkag.net/sel?cmd=lnk&kid=120709&bid=263057&dat=121642
_______________________________________________________
Posting: mailto:Openh323gk-users@xxxxxxxxxxxxxxxxxxxxx
Archive: http://sourceforge.net/mailarchive/forum.php?forum_id=8549
Unsubscribe: http://lists.sourceforge.net/lists/listinfo/openh323gk-users
Homepage: http://www.gnugk.org/
