|
Do you want just "anyone" to call you?
There must be some authentication involved somewhere for billing purposes.
If you really do want "anyone" to call you, you could try the
"AcceptUnregisteredCalls=1" option, and use "default=allow" in the
authentication.
Regards
HASSAAN
----- Original Message -----
Sent: Thursday, June 29, 2006 23:42
Subject: Please help
with designing "call center" solution
We are attempting to setup what I
think is a fairly simple H.323 ?call center?. The solution begins with
conference calls originating from internet users and ends with the call being
picked up by any one of a group of endpoints on our private network. We have
GnuGK setup with an ACD and are able to call into our queue and everything is
working properly with all endpoints registered with our GK on our internal
network. Now we need to set it up to allow unregistered endpoints to ?call?
the gatekeeper and get routed into our queue. We have been doing some research
on setting up routing, proxy, gateway, etc. and it is apparent that we do not
understand what is needed to allow the unregistered internet user
in.
We basically need to provide an
external IP address that a user can call via netmeeting, etc. and their call
gets ?routed? to one of our available endpoints (agents) in our internal
queue. Can someone point me in the right direction on how to implement this? I
can provide more info if the problem is not clear enough.
Thanks in advanced for any
help,
Joe
Using Tomcat but need to do more? Need to support web services,
security?
Get stuff done quickly with pre-integrated technology to make
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|
Using Tomcat but need to do more? Need to support web services, security?
Get stuff done quickly with pre-integrated technology to make your job easier
Download IBM WebSphere Application Server v.1.0.1 based on Apache Geronimo
http://sel.as-us.falkag.net/sel?cmd=lnk&kid=120709&bid=263057&dat=121642
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