Virtual Queue

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i want to use Virtual queues for best gateway selection,i mean first search from database what is best gateway and then route from that gateway.It is possible with this possible structure of ACD??
 
________________
Engr. Rafat Subhan
Software Developer
Advanced Communications
House no 423 F-11/3
Islamabad
mail: rafat@advcomm.net
MSN: qudrat2210@hotmail.com
Cell : +92-300-5195822
http://www.advcomm.net

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