The ACD was built to distribute calls to certain aliases and keep track wich is available. I think it would be best to create a 2nd application to do gateway selection, LCR... Rafat Subhan wrote: > i want to use Virtual queues for best gateway selection,i mean first > search from database what is best gateway and then route from that > gateway.It is possible with this possible structure of ACD?? -- Jan Willamowius, jan@willamowius.de, http://www.willamowius.de/ ------------------------------------------------------- This SF.net email is sponsored by: IBM Linux Tutorials. Become an expert in LINUX or just sharpen your skills. Sign up for IBM's Free Linux Tutorials. Learn everything from the bash shell to sys admin. Click now! http://ads.osdn.com/?ad_id=1278&alloc_id=3371&op=click _______________________________________________ List: Openh323gk-users@lists.sourceforge.net Archive: http://sourceforge.net/mailarchive/forum.php?forum_id=8549 Homepage: http://www.gnugk.org/