Is this the right way to respond? [Fwd: Re: seeking bugtriage help]

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Hi fellow mentors and mentees,

I received this email on Monday, April 11, from Abhishek.  This is the first
time I have been approached as a mentor.  I have merely dipped my toe into the
Triage project, so am not very well informed about it, but did my best to answer.

Since we're all kind of new to this, I thought I'd ask for a critical review
of my response to Abhishek, as well as to let the general mentor community
know about his request in case someone else here can respond more fully than I

Is this response okay?  Are there things I missed saying that I should have,
or things I said I shouldn't have?  Was it too long?  Too short?  Should I
forward his request to the fedora-triage-list or let him be responsible for
making contact there, as I suggested below?

I appreciate your input.  Thanks a bunch!

	Warm regards,
	David Eisenstein

-------- Original Message --------
Subject: Re: seeking bugtriage help
Date: Wed, 12 Apr 2006 02:04:10 -0500
From: David Eisenstein <deisenst@xxxxxxx>
To: Abhishek Srivastava <mr_abhi14@xxxxxxxxxxx>
References: <20060409145003.36636.qmail@xxxxxxxxxxxxxxxxxxxxxxxxx>

Abhishek Srivastava wrote:
> sir,
>     i got your details from i would like to have
> some help from you so that i can start contributing to fedora.i would
> like to participate in bugtriaging.
>     Please help me to start.i am deliberately keeping this msg short.i
> can give further info about me once i know what is needed to be said.
> thanks.

Hello Abhishek,

I apologize for how long it has taken me to respond to your query.

The Fedora Triaging (or "Bug Squad") team's primary mission "is to track down
and shoot bugs in that are related to Fedora and
act as a bridge between users and developers," according to their page on the

You can find out more information about triaging bugs for the Fedora project
by visiting their web-page <>, or
visiting the #fedora-triage IRC channel on  I understand
that Fridays are the triage team's "bug days" on the #fedora-triage channel,
but there are usually people there in the channel who can answer your
questions most days.  (You may have to be patient, though, as many folks on
Fedora-related channels may be busy doing other things and may not answer
right away.  At least that's been my experience there.)

There is also a mailing list you can write to, <fedora-triage-list@xxxxxxxxxx>
to ask people there how to help out.  If you would like, I will be happy to
forward your query on to the list, in case there are some folks there who have
better answers than I have.  (I happen to belong to that list.)  Or, you can
subscribe yourself to that list by visiting this page:

I myself work with the Fedora-Legacy group, doing some triaging/discerning/
reporting of security-related bugs in Red Hat's Bugzilla, as well as
occasionally building revised packages and doing QA work on packages.  The
Fedora Legacy Project "provides security and critical bug fix errata packages
for select Red Hat Linux and Fedora Core releases after they reach their
end-of-life, thus extending their effective lifetime."  If it sounds
interesting to you, you can find out more about Fedora Legacy at our wiki
page:  <>.

If there are any further questions you have or things I can do to be helpful
to you as you get acquainted with the Fedora project, please feel free to
write to me.  If I am online on the freenode IRC network, you are welcome to
talk to me there (I usually use the nickname "Questor" or "Questor_" there on

Thank you for writing!

	Warm regards,

	David Eisenstein
	Missouri, U.S.A.

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