On Fri, 28 Jul 2006 15:28:05 -0500, Jason L Tibbitts III wrote: > MS> So, would anyone please give a short introduction on when the OTRS > MS> ticketing system ought to be used instead of bugzilla? > > This isn't really FESCo's bailiwick; I don't recall the infrastructure > folks telling us any more more than they've told anyone else. > > Until they get fully documented, why not let common sense dictate? Trial-and-error guess-work is NOT common sense. Should packagers guess where to report a problem? Fact is, I (and many others) simply do not know which of the two systems to use. Some point to OTRS, some to bugzilla. This is frustrating lack of communication. > Report problems with systems (hung machines in buildsys, certificate > errors, unreachable machines, etc.) in the ticketing system and leave > bugzilla to reporting issues with packaged software and tracking > reviews and such. Well, we have a non-working Fedora Extras build system, so that is FESCo's domain. -- fedora-extras-list mailing list fedora-extras-list@xxxxxxxxxx https://www.redhat.com/mailman/listinfo/fedora-extras-list
