Bugzilla is a bug tracking tool which is mostly to be used for
development related issues. OTRS is more for trouble tickets and
feature requests relating to Fedora's support infrastructure.
-Mike
On 7/28/06, Thorsten Leemhuis <fedora@xxxxxxxxxxxxx> wrote:
Michael Schwendt schrieb:
> On Thu, 27 Jul 2006 11:36:58 -0600, Orion Poplawski wrote:
>> Error was: [('SSL routines', 'SSL3_READ_BYTES', 'sslv3 alert
>> certificate expired'), ('SSL routines', 'SSL3_WRITE_BYTES', 'ssl
>> handshake failure')]
>
> So, would anyone please give a short introduction on when the OTRS
> ticketing system ought to be used instead of bugzilla?
> [...]
> What I'm still missing is the announcement for everyone. Which system do
> we use when?
Well, don't ask FESCO, let's ask and kick the proper people:
fedora-infrastructure@xxxxxxxxxx (CCed)
I'd be interested in the answers, too. I don't really like having two
systems and would have prepared if we (people outside of the
infrastructure group) stick to bugzilla.
CU
thl
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