2008/4/8 Nicolas Mailhot <nicolas.mailhot@xxxxxxxxxxx>: > Le mardi 08 avril 2008 à 13:45 -0400, Jon Stanley a écrit : > > > On Tue, Apr 8, 2008 at 11:25 AM, Les Mikesell <lesmikesell@xxxxxxxxx> wrote: > > > > > The story here is somewhat one-sided. Are there any equivalent thoughts on > > > the number of users experiencing the results of these bugs, the total > > > man-hours wasted by them on the user side, or what their response to them > > > should be? > > > > Sure there are. Out of 11,905 bugs right now, there are 3775 > > reporters. That averages out to about 3 per reporter. Of those 3775 > > reporters, 2408 have reported only one bug. > > You see a large pool of people it's safe do ask more of since they do > little. I see a large pool of people who found out our bug reporting > experience so hostile they didn't repeat the operation. Having read this same exact conversation on Debian, Mandrake, FSF lists.. this is a common thing. Every bug reporting experience is hostile because it doesn't deliver instant gratification, and you are usually cranky because the software is not working. Bug fixing is a problem that is not fun and is usually why people get paid lots of money to work on. In the case where the packager or maintainer is a volunteer (even in the sense if they work for RH but their main job is fixing something else).. you are going to see a lot of missed bugs. However to the bug reporter that is no excuse. So what can we do to better manage expectations? And how can Fedora better help maintainers and users. In some cases that will mean a maintainer loses a package if they are not responding to bugs. In some cases it will mean users will have to wait for gratification because it may take a week or two for a bug to be triaged, fixed etc -- Stephen J Smoogen. -- CSIRT/Linux System Administrator How far that little candle throws his beams! So shines a good deed in a naughty world. = Shakespeare. "The Merchant of Venice" -- fedora-devel-list mailing list fedora-devel-list@xxxxxxxxxx https://www.redhat.com/mailman/listinfo/fedora-devel-list
