Re: Bugzilla signal/noise ratio

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On 22/03/2020 18:15, Marius Schwarz wrote:
> Hi all,
> 
> Am 22.03.20 um 14:19 schrieb Emmanuel Seyman:
>> I feel you've proved the opposite: filing bugs alone isn't sufficient and,
>> apparently, neither is sending out periodic reminders by mail. Perhaps we
>> need to be more agressive in encouraging people to find co-maintainers
>> that can help them do their work.
> 
> Guessing from the orphaned package mails, getting even one maintainer
> seems to be a big problem.
> 
> From the POV of a bugreporter with a few hundred bugreports issued, it's
> more than frustrating to see
> no response on some bug reports for years. The only light you can see
> there is, that users with the same problem,
> are helping each other via the comments section. Needless to say, thats
> not the idea behind a comments section.
> 
> That is, why i started a public call for maintainers on my blog some
> month ago, and will keep that up.


Please do see my reply[1] to Miro, it addresses some of those comments
in a different way.  Please also see the relevant code on Github: I
actually think this is so important that I put effort into making tools
to make things easier, such as the github-icalendar[2] script.

It is not only Bugzilla emails that wear people down: when I made
changes to asio yesterday, five more automatic emails appeared:

  pocock pushed 1 commit to rpms/asio (master)
  pocock's asio-1.14.0-12.fc33 completed
  [Fedora Update] [comment] asio-1.14.0-12.fc33
  [Fedora Update] [comment] asio-1.14.0-12.fc33
  asio-1.14.0-12.fc33 reached the stable testing threshold

Then I received another automatic email from Bugzilla today:

  [Red Hat Bugzilla] Your Outstanding Requests

which includes a number of issues from a package that I orphaned over a
year ago.

Making small decisions (e.g. do I go and spend the next 30 minutes in
Bugzilla, do I spend an hour learning about the notification preferences
or do I leave it for next week) depletes the energy needed for other
tasks.  This article[3] explains it well:

"you are more likely to make bad or hasty management decisions after a
day full of hundreds of trivial judgments"

Github has been doing something similar, I often find myself receiving
notifications about issues that I never interacted with.  It seems that
if you contribute to any repository now, they subscribe you to the
notifications for that repository.  For people who think we are doing
the right thing by making contributions to every part of the eco-system
we depend on, that is a huge nuisance.

The bottom line is that these tools need to support our workflows, not
try to shoehorn us into a particular way of working.

Regards,

Daniel



1.
https://lists.fedoraproject.org/archives/list/devel@xxxxxxxxxxxxxxxxxxxxxxx/message/7LN3PAOJIOG6KSN37YXQ6NKJ4Y4FB4OQ/
2. https://github.com/dpocock/github-icalendar
3. https://www.entrepreneur.com/article/244395
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