Am Montag, den 18.01.2010, 21:58 -0800 schrieb Adam Williamson: > On Sun, 2010-01-17 at 15:12 +0100, Christoph Wickert wrote: > > > I doubt this very much. Many people don't report the bugs when the app > > crashes but later, many reports in a row. Most of my reports read "I > > have no idea what I was doing when foo crashed", even if they > > submitted > > it straight after the crash. Only 2 out of ~40 contained the > > information > > I needed to reproduce the crash reliably (as a site note: both are > > fixed, so the number of crashes fixed it 4 but not 3 as I wrote in my > > initial mail. 4/40 is still a bad percentage) > > 'Bad' in what way? it's probably 4 - almost certainly 2 or 3 - more than > you would have fixed if abrt didn't exist. 4 is an absolute number while I was talking about a percentage. 10% of useful bug reports means I spent a lot of time on the other 90%. If I just got the 4 bug reports from active testers who are willing to provide all the necessary information, I would have been able to fix the bugs too, but without wasting time. But it's getting better. ABRT is getting better and I was just able to (hopefully) close another two bugs. :) > I used to work in a supermarket, and noticed that it'd be much easier to > run a supermarket smoothly if there were no customers. They do insist on > coming in and messing up the shelves and dirtying up the floors and > asking stupid questions. > > In much the same way, it'd be ever so much easier to run a distribution > really *efficiently* if no-one ever used it...:) In that analogy, most of the customers return something that they bought before in your supermarket. I guess you don't have a problem giving them their money back, but you expect them to at least tell you what's wrong with your goods instead of just throwing them at you. ;) Regards, Christoph -- devel mailing list devel@xxxxxxxxxxxxxxxxxxxxxxx https://admin.fedoraproject.org/mailman/listinfo/devel
