Adam,
R,
-Joe
From: Adam Williamson <awilliam@xxxxxxxxxx>
To: Discussions about development for the Fedora desktop <desktop@xxxxxxxxxxxxxxxxxxxxxxx>
Sent: Friday, March 22, 2013 3:11 PM
Subject: bug triage [was Re: Fedora Logo on the login screen]
On Fri, 2013-03-22 at 11:43 -0400, Bill Nottingham wrote:
> Tom Callaway (tcallawa@xxxxxxxxxx) said:
> > On 03/21/2013 03:09 PM, Ray Strode wrote:
> > > It's not a good use of time compared to addressing customer issues, doing development, and fixing bugs.
> >
> > In the context of Fedora, user == customer. They are putting their
> > issues into bugzilla.redhat.com.
> >
> > I do not believe that you (or Bastien) or anyone is ignoring user issues
> > with their packages. Nor am I saying that triaging every bug is always
> > possible. That said, if you prefer to work these issues upstream, it is
> > a necessary evil to do some triaging.
>
> Honestly, this screams for a need for dedicated Fedora triagers, but that's
> tricky to do unless we have some really excited volunteers show up in the
> SIGs.
Even that isn't enough. As long as we ran Bugzappers we had excited
volunteers showing up, and then...apparently disappearing into a black
hole. There is something about triaging that's just weird. I put quite a
lot of effort into Bugzappers at one point, as I know did the previous
Bugzappers driver before me, and it's hard to describe, but there's
somehow something non-sticky about the project, it just never seems to
fly properly. We had weekly meetings, we had extensive docs on triage,
we had an IRC channel, we had all the bits that work well enough for
other projects, but...somehow it just doesn't seem to work. I don't
know, I'm a bit baffled by it quite honestly. We've mothballed
bugzappers recently as it was getting embarrassing having people send
enthusiastic 'join the bugzappers!' mails and have to send them a mail
back saying that BZ isn't really working, and would you like to do
something else instead? sigh.
I've set things up in the wiki such that the question of triage is left
open and anyone who's interested in trying to drive triage efforts is
welcome to do so; on the RH side, we (Fedora QA team) are planning to
hire a new community person (since I'm really the QA team lead at
present) who may be able to infuse some more energy into triage. But
right now it's kind of a failure, I'm sorry to say. If anyone IS
interested, please do let me know. We do intend for any future triage
effort to be a part of the QA project rather than its own separate
thing, but that's just an organizational detail.
--
Adam Williamson
Fedora QA Community Monkey
IRC: adamw | Twitter: AdamW_Fedora | identi.ca: adamwfedora
http://www.happyassassin.net
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