Re: Paid support options?

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On Fri, Aug 23, 2024 at 12:01:52PM +0000, Paul Mezzanini wrote:
> We've reached the point of our ceph cluster's life where it make sense to have an outside vendor in the passenger seat with us.  I already know of a few but I see value in having a thread consolidating this information so I'm leaving it open ended.
> 
> The two main questions I'm asking are:
> 
> What vendors offer paid ceph support?  
> Do they have specific requirements? (e.g. must run their version of
> ceph vs community, must be containerized vs bare metal)
Another question you should ask is if you must run the specific Vendor
tooling to deploy Ceph, and what a migration path is if that doesn't
match your current deployment system.

It would help to identify vendors if you described how you're using
Ceph, and what sort of hardware platforms.

I mention both, because some vendors, e.g. Cisco, wrap their support
offering around RedHat/IBM Ceph, and I think Cisco only support RBD, for
high-reliability use cases. No CephFS, No RGW.  I think Cisco are also
trying to hand off that department entirely to HCLTech.  You MUST use
their tooling ecosystem around Ceph only.

As Anthony noted, some people on this list also do private consulting on
Ceph work.  I am not currently accepting new projects [ask again in 4-6
months], but in the past I've specialized in RGW/S3 (that's actually how
I landed being paid to work on Ceph RGW at Dreamhost almost a decade
ago; very thankful to Dreamhost & Sage for giving me that chance).

-- 
Robin Hugh Johnson
Gentoo Linux: Dev, Infra Lead, Foundation President & Treasurer
E-Mail   : robbat2@xxxxxxxxxx
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