On Mon, Jun 22, 2009 at 1:32 AM, Robert P. J. Day <rpjday@xxxxxxxxxxxxxx> wrote:
You ARE the right person, as you want to sell CentOS support.
You do this for a living => you are a commercial entity. If you want to know what support YOU can expect from the community, and are satisfied with a marketing-written page that gives you "warm fuzzies", then you're way off mark. Instead, you should follow this list for several months and use that experience when you make your recommendations to your customers.
From my personal experience, we've received better support from CentOS than from RedHat!
What you don't get is a phone-droid that's being paid minimum wages to listen to phone abuse.....
BR Bent
again, no, i'm *not* the right person. i'm not a centos developer
and, therefore, i have no idea what options the developers might be
looking at in terms of support channels.
You ARE the right person, as you want to sell CentOS support.
i have an extensive red hat/fedora background so i can certainly
address the *quality* of the product. but if a client wants to know
what might be backing *me* up in terms of support from the community
or from commercial entities, i simply don't know.
You do this for a living => you are a commercial entity. If you want to know what support YOU can expect from the community, and are satisfied with a marketing-written page that gives you "warm fuzzies", then you're way off mark. Instead, you should follow this list for several months and use that experience when you make your recommendations to your customers.
From my personal experience, we've received better support from CentOS than from RedHat!
What you don't get is a phone-droid that's being paid minimum wages to listen to phone abuse.....
BR Bent
_______________________________________________ CentOS mailing list CentOS@xxxxxxxxxx http://lists.centos.org/mailman/listinfo/centos
