I had an Issue with RH9 and contacted Red Hat support, once I finally
got to speak to a support "professional" I was fobbed off in a most
unprofessional manner and spoken down to as well. Incidentally they
never off a remedy for the particular bug either at the time, which was
if you installed a Red Hat box with a Reiserfs file system (linux
reiserfs), the RH9 upgrade install does not spot any linux partitions to
upgrade, - pretty shit big time bug if you ask me, basically they
insinuated I was a moron for using reiserfs.
So I would call it a shit house support too. ;-)
P.
John Newbigin wrote:
> When I first started CentOS-2 I purchased RHEL21ES out of my own
> pocket because I wanted to make sure that CentOS-2 was as close to the
> real product as possible.
>
> I was most unimpressed with the RH support. In fact I would call it
> shit house. For a list of bugs see
> http://uranus.it.swin.edu.au/~jn/linux/centos-2/index.htm
>
> The one time I called telephone support I got transfered to some
> American call center who could not understand a thing I said
> (obviously in my harsh Australian accent) and in the end I gave up.
> Needless to say I don't pay them shit anymore and I just do everything
> myself.
>
> From my observations, there is no such thing as support from RedHat.
>
> John.
>
> Collins Richey wrote:
>
>> As a parallel question to my thread about CentOS for commercial use,
>> here's a question I've been wondering about.
>>
>> How many of you who have RHEL licenses and paid support licenses have
>> ever needed actually to request support? And if you did was the
>> support any bit more timely or accurate than community support for
>> CentOS or other distros?
>>
>
>
