When I first started CentOS-2 I purchased RHEL21ES out of my own pocket
because I wanted to make sure that CentOS-2 was as close to the real
product as possible.
I was most unimpressed with the RH support. In fact I would call it
shit house. For a list of bugs see
http://uranus.it.swin.edu.au/~jn/linux/centos-2/index.htm
The one time I called telephone support I got transfered to some
American call center who could not understand a thing I said (obviously
in my harsh Australian accent) and in the end I gave up. Needless to
say I don't pay them shit anymore and I just do everything myself.
From my observations, there is no such thing as support from RedHat.
John.
Collins Richey wrote:
> As a parallel question to my thread about CentOS for commercial use,
> here's a question I've been wondering about.
>
> How many of you who have RHEL licenses and paid support licenses have
> ever needed actually to request support? And if you did was the
> support any bit more timely or accurate than community support for
> CentOS or other distros?
>
--
John Newbigin
Computer Systems Officer
Faculty of Information and Communication Technologies
Swinburne University of Technology
Melbourne, Australia
http://www.ict.swin.edu.au/staff/jnewbigin
