<OT> RedHat support

[avtargill at gmail.com (Avtar Gill)]

Collins Richey wrote:

> How many of you who have RHEL licenses and paid support licenses have
> ever needed actually to request support? And if you did was the
> support any bit more timely or accurate than community support for
> CentOS or other distros?

Even with several RHEL subscriptions, I or my clients have yet to call 
Red Hat support.  I have made good use of their knowledge base and 
mailing lists though.