RE: Customers getting "Page Cannot be Displayed" over SSL

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Thanks for your response

I do have mod_deflate but I have the setting below for IE which I believe
will only compress html documents.

BrowserMatch \bMSI[E] !no-gzip !gzip-only-text/html

If I view the headers I sill get Content-Encoding: gzip for css and
Javascript below are the headers for a style sheet, bummer!

Date:             Fri, 01 Feb 2008 14:45:11 GMT
Server:           Apache/2.0.50 (Linux/SUSE)
Last-Modified:    Wed, 12 Dec 2007 20:32:18 GMT
ETag:             "247d6f-b12-4411cb9be7880"
Accept-Ranges:    bytes
Vary:             Accept-Encoding
Content-Encoding: gzip
Cache-Control:    max-age=172801
Expires:          Sun, 03 Feb 2008 14:45:12 GMT
Content-Length:   980
Connection:       close
Content-Type:     text/css


I just looked and I have not had any mod_deflate logs since Dec. 2007 but
apache is gzipping, weird.

Doug






-----Original Message-----
From: Axel-Stephane SMORGRAV
[mailto:Axel-Stephane.SMORGRAV@xxxxxxxxxxxxxx]
Sent: Friday, February 01, 2008 3:39 AM
To: users@xxxxxxxxxxxxxxxx
Subject: RE:  Customers getting "Page Cannot be Displayed"
over SSL


Can't possibly be a keep-alive problem with the following line is in the
config:

     SetEnvIf User-Agent ".*MSIE.*" nokeepalive ssl-unclean-shutdown
downgrade-1.0 force-response-1.0

I can however think of another issue with MSIE which may cause such
behaviour.
Do you happen to apply compression? (mod_deflate)
In that case make sure that JS and CSS are NOT compressed when served to
MSIE.

And as says Bowl, "a quick test would tell a lot..."

-ascs

-----Message d'origine-----
De : Boyle Owen [mailto:Owen.Boyle@xxxxxxx]
Envoyé : vendredi 1 février 2008 09:15
À : users@xxxxxxxxxxxxxxxx
Objet : RE:  Customers getting "Page Cannot be Displayed" over
SSL

> -----Original Message-----
> From: Douglas Hobaugh [mailto:doug@xxxxxxxxxx]
> Sent: Thursday, January 31, 2008 5:33 PM
> To: users@xxxxxxxxxxxxxxxx
> Subject:  Customers getting "Page Cannot be Displayed"
> over SSL
>
> Hi all, I hope this is the correct list. First time posting.
>
> I am getting a lot of customers complaining that they get "Page Cannot
> be Displayed" errors when they connect to our SSL server.

Browser messages are practically worthless - what's in the error log?

Otherwise, guessing... hostname/common-name mismatch, cipher mismatch,
keep-alive problems... you name it.

Is your site top-secret? Because a quick test would tell a lot...


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