RE: Customers getting "Page Cannot be Displayed" over SSL

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> -----Original Message-----
> From: Axel-Stephane SMORGRAV 
> [mailto:Axel-Stephane.SMORGRAV@xxxxxxxxxxxxxx] 
> Sent: Friday, February 01, 2008 9:39 AM
> To: users@xxxxxxxxxxxxxxxx
> Subject: RE:  Customers getting "Page Cannot be 
> Displayed" over SSL
> 
> Can't possibly be a keep-alive problem with the following 
> line is in the config:
> 
>      SetEnvIf User-Agent ".*MSIE.*" nokeepalive 
> ssl-unclean-shutdown downgrade-1.0 force-response-1.0  

I hope you didn't expect me to actually *read* the guy's config before responding :-)

...especially since he didn't bother to put in error logs, or version/OS or even a site.

Rgds,
Owen Boyle
Disclaimer: Any disclaimer attached to this message may be ignored. 


> 
> I can however think of another issue with MSIE which may 
> cause such behaviour.
> Do you happen to apply compression? (mod_deflate)
> In that case make sure that JS and CSS are NOT compressed 
> when served to MSIE.
> 
> And as says Bowl, "a quick test would tell a lot..."
> 
> -ascs
>  
> -----Message d'origine-----
> De : Boyle Owen [mailto:Owen.Boyle@xxxxxxx] 
> Envoyé : vendredi 1 février 2008 09:15
> À : users@xxxxxxxxxxxxxxxx
> Objet : RE:  Customers getting "Page Cannot be 
> Displayed" over SSL
> 
> > -----Original Message-----
> > From: Douglas Hobaugh [mailto:doug@xxxxxxxxxx]
> > Sent: Thursday, January 31, 2008 5:33 PM
> > To: users@xxxxxxxxxxxxxxxx
> > Subject:  Customers getting "Page Cannot be Displayed" 
> > over SSL
> > 
> > Hi all, I hope this is the correct list. First time posting.
> > 
> > I am getting a lot of customers complaining that they get 
> "Page Cannot 
> > be Displayed" errors when they connect to our SSL server.
> 
> Browser messages are practically worthless - what's in the error log?
> 
> Otherwise, guessing... hostname/common-name mismatch, cipher 
> mismatch, keep-alive problems... you name it.
> 
> Is your site top-secret? Because a quick test would tell a lot...
> 
> 
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