Air Canada bills unruly flier $1,350 for flight delay

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Air Canada bills unruly flier $1,350 for flight delay=20
Air Canada has billed a passenger that it says verbally abused its employee=
s $1,350 for delaying a trans-Atlantic flight by 27 minutes. The passenger,=
 Gus Fuentes, was apparently in the correct row but wrong seat on a March 1=
5 flight on Air Canada. Flight attendants asked him to switch seats, and a =
heated argument ensued that ultimately ended with Fuentes receiving a polic=
e escort off the Toronto-to-London flight. About a week later, Fuentes rece=
ived a letter from Air Canada=E2=80=99s legal branch stating that he must p=
ay the airline $1,350 by certified check or bank draft by April 5. Air Cana=
da spokesman Peter Fitzpatrick tells the Toronto Star that the $1,350 bill =
covers costs such as overtime for flight crew, extra baggage handling and o=
ther unspecified expenses. "It's not a fine," Fitzpatrick says. "We can't f=
ine people. We're a company. But it's standard practice in the airline indu=
stry in cases where people deliberately delay a flight that we will seek co=
mpensation because
 it is causing us damages. It is very costly to delay a plane."
Fuentes was forced to return to Toronto on a American Airlines flight via N=
ew York. Upon his return, he filed a complaint with the Canadian Transporta=
tion Agency (CTA) over his treatment by Air Canada. In the claim, Fuentes s=
ays that he was not an unruly passenger, but rather the victim of a "flight=
 attendant who had called him a name and laughed at him after asking him to=
 move," writes the Globe and Mail of Toronto. The airline, of course, offer=
ed a contrary account of the situation, and two other passengers on the fli=
ght gave written statements saying the attendants responded professionally =
and calmly while Fuentes was verbally abusive. The CTA reviewed the complai=
nt and ruled that Air Canada had acted within its rights. Meanwhile, the 26=
-year-old Fuentes is showing no sign of contrition. "They (Air Canada) will=
 never admit that they were wrong, so I won't pay, but money is not the iss=
ue," he tells the Star. Air Canada did reimburse Fuentes  $338 to cover the=
 unused
 portion of his London-Toronto ticket before billing him the $1,350 for del=
aying the flight.=20
The Air Canada story comes just a week after Canadian low-cost carrier Zoom=
 Airlines claimed in court that a British flier=E2=80=99s "booze-fueled rag=
e" cost it $188,000. The man in that incident was sentenced to 240 hours of=
 community service.
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