NYTimes.com Article: Privacy and Amusements Meant to Go a Long Way

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Privacy and Amusements Meant to Go a Long Way

September 28, 2004
 By JANE L. LEVERE





What is it like to be stuck in an airplane cabin for 14
hours?

Well, when you can enjoy your privacy in an enclosed
compartment, flip through 500 channels of movies, music and
TV, lean back in your leather chair for an electronic
massage, order a meal whenever you feel like it and bask in
"mood lighting" - twinkling lights resembling stars that go
on when it is time to go to sleep - it is not so bad.

Then again, flights lasting 14 hours, 16 hours or 18½ hours
(the longest of the three super-long-haul flights from the
United States to Asia and the Middle East that have been
introduced in recent months) make for a lot of time in the
air, and you risk going a little stir-crazy.

In general, though, business travelers who take these
flights say the frustrations of being cooped up are more
than made up for by the time saved.

In fact, it is the amount of time gained, not the amenities
lavished on them, that lures most travelers into Airbus's
new long-range A340's for nonstop flights to Singapore,
Hong Kong and Dubai, United Arab Emirates.

"You can manage to sleep for most of it," George Vorkas, an
executive for a toy company in New York, said of these
long-range flights. He takes a Cathay Pacific Airways
flight to Hong Kong from Kennedy International Airport once
a month. The trip takes 16 hours 20 minutes and covers
8,400 miles. "If you take a connecting flight, you have to
get up in the middle of your sleep, get off the plane and
get back on," he said.

Singapore Airlines was the first to offer super-long-haul
flights, introducing its daily flight to Singapore from Los
Angeles (which covers 9,130 miles in 18½ hours) in
February, saving passengers an estimated two and a half
hours.

In June it started a daily 18-hour flight (9,800 miles) to
Singapore from Newark Liberty International Airport,
cutting as much as four hours off the old itinerary.
Singapore Airlines says the new services are among its
top-selling flights in North America.

And Emirates, which previously did not fly between New York
and Dubai, began its daily service from J.F.K. in July.

It says it has flown 33,400 passengers on the route, which
covers 6,900 miles and lasts 12 hours 50 minutes, as of
early September, with "extremely satisfactory" load
factors.

Cathay started its daily nonstop flight to Hong Kong from
Kennedy in July, shaving three hours off its old one-stop
service.

The airline says the route is profitable, with load factors
averaging 90 percent and "well over" 30,000 passengers
carried so far.

All three carriers realized they would have to go all-out
to prevent travelers from succumbing to boredom or
claustrophobia. Emirates created individual enclosed
compartments for first-class seats and offers passengers an
airborne equivalent of hotel room service for meals.

Taking a different approach, Singapore reduced the number
of seats on its aircraft and made them more spacious;
designed to hold up to 313 passengers, the plane
accommodates only 181.

In addition, Singapore and Emirates, both renowned for
pampering passengers, increased the ratio of flight
attendants to passengers.

Here is a rundown of what each carrier offers:

Singapore
Airlines

The 117 economy-class seats on Singapore's A340-500 are
three inches wider than economy-class seats in other
aircraft, while their pitch, at 37 inches, is five inches
greater. The economy-class TV screen, which is on the back
of each seat, is 9.3 inches, compared with 6.5 inches on
other aircraft. Because the fuselage is smaller than that
of Singapore Airlines' other aircraft, the 64
business-class seats on the new plane are actually one inch
narrower than others.

In another first, both economy and business class have
their own lounges, where travelers can help themselves to
snacks, drinks and magazines. The plane also offers the
newest version of the carrier's on-demand in-flight
entertainment system, with 400 channels of movies, music,
television programs and video games. Fares are 10 percent
higher than they were on the previous one-stop service, but
an airline spokesman says business travelers "are not
batting an eyelash because the time saved means a lot to
them."

Emirates

Emirates, which says it also has plans to offer nonstop
flights to San Francisco and other American cities, has
three classes of service on its A340-500 flights serving
Kennedy, with 12 passengers in first class, 42 in business
class and 204 in economy. There are four flight attendants
in both first and business class and six in economy.

All three classes offer an entertainment system with 500
channels of film, music, TV programs and video games. The
airline also offers Wi-Fi connections and e-mail for a fee,
and at bedtime, sparkles the ceiling with its mood
lighting. But perhaps its most noteworthy innovation is its
first-class suite, a louvered compartment 5 feet 6 inches
high and open on top, with an electronically controlled
leather seat that massages its occupant. Each suite has a
closet, vanity table, desk, bar, 19-inch TV screen and
telephone that lets the passenger call colleagues on the
plane or on the ground, or the flight attendant, who will
serve meals on demand.

Cathay Pacific

Its A340-600 aircraft accommodates 8 passengers in first
class, served by 2 flight attendants; 60 in business class,
with 6 flight attendants; and 218 in economy class, with 6
flight attendants. On 747-400 flights, which carry
approximately 100 more passengers, the airline employs a
cabin crew of 17.

Cathay serves first-class passengers meals on demand and
all three classes snacks on demand. Amenities available on
the A340-600 that are also offered on other Cathay aircraft
include a flat first-class bed; a 6-foot-3-inch
business-class bed that inclines slightly; an on-demand
entertainment system, and e-mail (for a fee).

So what do business travelers have to say about all the
bells and whistles? Not a whole lot; their focus is on time
management. "There was really a lot of value, time saved
and the convenience of the flight," said Vincent Nesi, an
apparel industry executive in Manhattan who switched to
Cathay's new service last month instead of United Airlines
and Northwest Airlines for his monthly flight to Hong Kong.


Bill Macaulay, the chief executive of a private equity firm
in Greenwich, Conn., who usually flies in first class on
Singapore Airlines, said he missed first class when he took
the carrier's new nonstop flight from Newark recently. And
being in the air for 18 hours straight made him restless.

Even so, he is happy. "The upside was the trip was quicker,
there were no changes or delays or interruptions of the
flight," he said.

Dr. A. J. Hashmi, a cardiologist in Tampa, Fla., who sees
many patients overseas, said he saved at least six hours
flying to Dubai via New York over his old route, which had
stops in Atlanta and London. Another advantage of a direct
flight is a reduced likelihood of lost luggage, Dr. Hashmi
said.

Not all business travelers have been won over. One fund
manager based in New York who tried out Cathay's nonstop
flight to Hong Kong in July said he preferred the
alternative flight, which stopped in Vancouver, British
Columbia. "The one-stop flight lets me work half a day and
the 747-400 is for me more spacious than the A340," he
said.

Dr. Hashmi, who flew in first class with his wife, said he
disliked being separated from her in the individual
compartments on Emirates. And Marla Wax-Ferguson, a travel
agent in New York who flew in business class, said her
seat, operated by a remote control, did not recline
properly.

So is super-long-haul flying the wave of the future?
Perhaps. After all, the Airbus A380 that will go on the
market in 2006 will have a range of 9,200 miles and will
accommodate 555 passengers in three classes. And Boeing's
7E7, which will begin flying in 2008 and hold anywhere from
217 to 289 passengers, will fly up to 9,800 miles.

For now, though, industry experts see no rush by the
industry into long-distance luxury. Singapore occupies a
"special high-end niche" and Emirates serves a "special
premium market," said Glenn Engel, an airline analyst at
Goldman Sachs. "Others won't copy them because it will end
up raising their costs. And in the airline business today,
everyone is moving to lower costs, not higher costs."

http://www.nytimes.com/2004/09/28/business/28longhaul.html?ex=1097381823&ei=1&en=f9ed67b396f6b8ed


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