----- Original Message ----- From: "Alireza Alivandivafa" <DEmocrat2n@xxxxxxx> To: <AIRLINE@xxxxxxxxxxxxxxxxx> Sent: Sunday, November 09, 2003 13:31 Subject: Re: [AIRLINE] Little Rock Denies Reality > In a message dated 11/8/03 8:33:12 PM Pacific Standard Time, > damiross2@xxxxxxxxxxx writes: > > > Another case of screw the customer. What they may make up in lower labor > > cost will be offset by customer dissatisfaction. I do internal tech support > > for a software company. We have quite a few Indians in the company. With > > hardly an exception, their English with their Indian accent is difficult to > > understand over the phone. I predict there will be complaints from the > > customers when they call the res center and can't understand the agent. > > Last I checked, Desis (People from the Sub-continent) speak some of the > better English in the world. I understand them fully, no matter when I have called > (and I have spoken to a few at Dell India), and I am not even of the same > background. I think the only problems might be when rednecks in Hotlanta call up > to book a flight on Fortress Airlines and get spooked when "dat giah own duh > end uh da phone tawk funneh." After the shock, they will probably perfectly > understand them and thing they are from the UK I stand by what I wrote. I talk to Indians on the phone and edit webcasts that they broadcast. The vast majority (actually, the men, not the women) are difficult to understand. I also oppose this for the same reason I oppose my company's opening of a tech support center in India - it's getting rid of American jobs.