Terminally bad: 5 worst international airports

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Even if you travel abroad only occasionally, you may be familiar with =
some of the better airports internationally.=20
Like wide-open spaces? Vancouver (B.C.) International Airport is your =
terminal. Shopping? Amsterdam's Schiphol Airport is your preferred =
stopover in Europe. Tidy? Dubai International Airport, winner of the =
latest International Air Transport Association customer survey, fits =
the bill.=20
The good airports are easy to find. They pop up on every "best-of" =
list. They're no secret.=20
The bad ones? Well, that's another story. No one I know of conducts =
"worst-of" polls. If they do, they're not widely publicized. That's a =
shame, because it's these terminally awful terminals that you need to =
know about.=20
I'm here to help. By popular request, here are my five worst =
international airports. I've cobbled this list together with the help =
of this column's readers, my personal experience, and the survey data I =
was able to find.=20
But before I name names, allow me two quick disclaimers. First, this =
list is biased toward destinations where you're likely to travel. For =
example, one reader stationed in Iraq nominated Baghdad International =
Airport as one of the world's worst - a designation I'm not inclined to =
argue with. But which of us is planning a trip to Iraq anytime soon?=20
Second, and most important, if your hometown airport shows up here, =
please don't fire an indignant e-mail saying I've insulted every =
inhabitant of your city. I'm still counting the missives I got after I =
said the New York area's three major airports tied for first place as =
the worst airports in the United States. Really, folks, I love New =
York. I just don't like its airports.=20
=20
Here we go:=20
=20
1. London Heathrow (LHR). This airport is so laughably bad that it =
deserves its own category. It's a dark, confusing maze blocked with =
security checkpoints staffed by humorless bureaucrats. And just when =
you think you've found your gate, you're forced to board a rickety bus =
that takes you to yet another dark, confusing maze of a terminal. On my =
last visit to this airport, I contracted a wicked case of Norwalk =
virus, the dreaded gastrointestinal ailment known for infecting cruise =
passengers. Thanks a lot, Heathrow. Matt Petersen, who works for a =
nonprofit organization in Alexandria, Va., says he's willing to =
overlook the cigarette smoke and confusing layout at Heathrow, "but =
there's no getting around the annoyance of that long, twisting, =
lurching bus ride." Indeed, there isn't.=20
=20
One redeeming quality: The airport employees. Apart from the =
stone-faced security guards, the gate agents, customs officials, and =
airline employees I've met are friendly and apologetic about the =
monstrosity they work in. Adds Sharon Adcock, a consultant from =
Manhattan Beach, Calif.: "The shopping isn't bad, either."=20
=20
2. Mexico City (MEX). Benito Juarez Airport is Mexico's tribute to =
Heathrow, to hear passengers talk about it. More of the same problems =
plague this airport, from confusing terminals to inefficient =
luggage-delivery systems, to the ever-present smoke. (As a point of =
disclosure, when I travel south of the border, it's always by land. =
Sounds as if that's the smart choice.) "Hellish," rants Oriana Tickell =
de Castell=F3, a magazine editor from Mexico City. "I hate arriving on =
a long-haul flight to Mexico City. The luggage bands are too small to =
allow people to get close to it to pick up their luggage, especially =
from a large aircraft. Chaos ensues."=20
=20
One redeeming quality: A new state-of-the-art extension of the east end =
of the airport recently opened, relieving some of the congestion. =
Unfortunately, it's not enough and now there's talk of building another =
airport to take the pressure off of Benito Juarez Airport.=20
=20
3. Frankfurt, Germany (FRA). When readers nominated Frankfurt for my =
"worst international airports" list, I was skeptical. I used the =
airport frequently when I lived in Frankfurt a few years ago - never =
with much of a problem. So I decided to investigate it one more time to =
see if I was missing something. It turns out that I was. The walk =
between my gate and the luggage claim area was far too long to be =
called a walk. It was more of a hike. Cigarette smoke? Yeah, they've =
got that too. I couldn't even find the luggage claim area for my flight =
and ended up having to re-enter the secured area after making several =
wrong turns. Departing from Frankfurt is equally difficult, according =
to Alan Bloom, an executive with a sign company in Louisville, Colo. =
"Teutonic efficiency has been jettisoned in favor of total chaos," he =
complains. "The last time I had the misfortune of connecting in =
Frankfurt there was only one open security station between terminals =
and a mob of people spread out trying to squeeze into a single line. I =
was reminded of the scene in 'The Killing Fields' where the horde of =
people was trying to get into the French embassy."=20
=20
One redeeming quality: Say what you want about the airport, the train =
connections into Frankfurt are excellent. That's something that can't =
be said for a lot of American airports.=20
=20
4. Moscow Sheremetyevo (SVO). It's probably unfair to compare this =
outdated, communist-era airport to anything in Western Europe. Then =
again, no one ever accused me of being fair, at least when it comes to =
my series of columns on airports (OK, to be perfectly honest, a lot of =
you did agree with my previous selections). This facility really makes =
the worst of the American airports seem not so bad. It is a crowded, =
gloomy terminal in which your senses are assaulted by the odors of =
unfiltered cigarette smoke. Want to catch a train into town? Not gonna =
happen - try the bus, which will take you to a Metro station. But =
that's before you stand in a half-hour long line at customs, and it =
also assumes you can elude the cab drivers. "They're very aggressive," =
says Steve Lyautey, an executive with a software company in Irving, =
Texas. "And on the way back, when you're trying to unload at the curb, =
it's a nightmare, because you have to deal with the luggage handlers."=20
=20
One redeeming quality: A new international terminal is reportedly in =
the works. And not a moment too soon.=20
=20
5. Paris Charles De Gaulle (CDG). At first I thought the vitriolic =
rants about the Paris airport - one traveler repeatedly referred to it =
as "D'Gall" - had something to do with the recent anti-French sentiment =
in the United States. But then I realized I was wrong. Charles De =
Gaulle Airport really is awful. "It looks like it was created by an =
architect on acid," says Ryan Jacob, a student from Madrid. "It loops =
round and round and round, forcing you to walk up and down =
crisscrossing escalators. When you finally find the way to the next =
terminal - with no help from Parisians - you realize that you have to =
take a 10-minute bus ride to get there." Sacre Bleu! Can't the =
Parisians get a real airport? Apparently not. "De Gaulle is a pigsty =
and a maze," concurs Robb Gordon, a traveler based in New York. (Since =
New York is home to what I consider the three worst airports in the =
United States, I take Rob's comments very seriously.) My impressions of =
CDG aren't overly negative, which accounts for its low placement on my =
list. But on my last visit, I do remember - you guessed it - the =
lingering stench of cigarette smoke that saturated my clothes.=20
=20
One redeeming quality: Nothing comes to mind.=20
=20
Whoa now, hold off on those e-mails, fellow Francophiles, smokers and =
anyone else who was offended by this list. I mean, on some level you =
have to agree that these airports need a little work - even if you are =
a chain smoker or have a thing for labyrinthine architecture. So =
instead of flaming me because you disagree, why not do something =
productive with your anger? Support efforts to modernize these horrible =
airports.=20
=20
The rest of us should steer clear of these terminals if you can. If you =
don't - well, don't say I didn't warn you.=20
=20
Christopher Elliott is the editor of Elliott's E-mail, a free weekly =
newsletter for travelers, and the publisher of Triprights.com, a site =
about travel rights. You can e-mail him or visit his Web site.=20
=20
http://www.bcentral.com/articles/elliott/153.asp

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