This is the problem with any other airline these days. Everybody wants lower fares, but how low can you go? And then people complain about the aircrafts being stuffed with seats, no service, long lines at the check in counter and long wait times at the reservation phone numbers. It's the good old Econ 101, you cannot maximize the guns and butter you can have. :) I just watched a news article on CBC that people at YYZ were frustrated about the long waits at the Air Canada lines today. The airline attributes the problem to drastic cuts in the number of employees. TSA is having hard time clearing people through security because Congress told them "they have to save money , i.e kill more jobs". There is a limit to each person can do. Cutting the number of employees is not always good for companies if you are trying to do more. The examples are here everywhere.. BAHA Fan of reducing work hours vs. firing people. Joergen Lindegaard says: ``Customers are demanding less expensive tickets, and the challenge we face is that of providing travel at a lower price while maintaining the quality people expect from us,'' he said in the report. ``This underscores the need to continue cutting costs.''