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American Airlines Creates a Comfort Level for Customers Traveling During
Time Of Uncertainty
<http://www.amrcorp.com/>
FORT WORTH, Texas, March 7 /PRNewswire/ -- American Airlines today
created
a Comfort Level for customers, giving them needed reassurance in knowing
they
can change their domestic and international travel plans without
standard
change fees during this time of uncertainty.
In the event of a military action or a Homeland Security-issued
Level Red
Alert, American's Comfort Level will offer flexibility to all customers,
including those with U.S. domestic and international tickets, by
allowing them
to make a one-time change to their travel plans without paying the
standard
change fee. This policy applies to tickets purchased any time for
travel
within 60 days after the start of military action or Level Red Alert.
To take
advantage of this policy, customers must make the change within 30 days
of the
start of military action or Level Red Alert but no later than their
originally
scheduled date of travel. Travel may be rescheduled for any date
through
Dec. 31, 2003. The military action or Level Red Alert short-term policy
also
applies to travel on American Eagle and AmericanConnection.
In the event of military action or Level Red Alert, AA will
communicate
publicly the effective and discontinue dates of this new short-term
policy.
In addition, for all international travel (except between Canada and
the
United States), American will allow customers who purchase tickets
between
March 7 and March 31 for travel through Dec. 31, 2003, to change their
itinerary one time without paying the standard change fee. Tickets must
be
changed by May 31, 2003, or by the originally scheduled travel date,
whichever
is earlier. Travel may be rescheduled for any date through Dec. 31,
2003, and
all reticketed travel must be completed by that date.
Customers changing tickets will be subject to any fare difference
resulting from travel during a higher cost travel period or day of week,
upgraded booking class or cabin, and/or increased passenger facility
charges
and/or tax increases. Original ticket price will be credited against
the
rescheduled ticket price. Non-refundable travel vouchers will be given
when
the change results in a lower ticket price. Rescheduled travel must
adhere to
any applicable advance purchase and minimum/maximum stay requirements.
Applicable change fees will be waived if all conditions of the fare
rules are
met. All changes are subject to availability. Any passenger who
no-shows for
a flight will not be eligible to re-book or have the original ticket
reissued
under this policy.
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