Major airlines' performance improved in '02

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Major airlines' performance improved in '02

WASHINGTON (AP) =97 Major airlines arrived on time more and passengers=20
complained less about service last year, thanks to traffic-control changes,=
=20
good weather and fewer people flying. The 10 biggest U.S. airlines posted=20
their best on-time record since 1995, when the government started keeping=20
comparable records. Flights on those airlines arrived within 15 minutes of=
=20
schedule 82.1% of the time last year, up from 77.4% in 2001, the=20
Transportation Security Administration reported on Monday.
During 2002, the Transportation Department received 43% fewer complaints=20
about airline service than in 2001, according to the report. "We haven't=20
had the kind of weather problems in recent years that we had in 2000," said=
=20
David Smallen, the transportation statistics bureau spokesman. Weather=20
causes about two-thirds of all delays.

One in four flights arrived or departed at least 15 minutes later than=20
scheduled in 2000, when planes were full and storms were frequent. The=20
Federal Aviation Administration has since improved air traffic procedures=20
and some airlines changed their schedules to avoid delays, Smallen said.=20
"When you combine that with cuts in flights the airlines made since 9/11,=20
you're seeing tremendous improvement," he said. Many big airlines have=20
dropped flights because they're making less money, and two declared=20
bankruptcy last year. As a result, there were 12% less flights in 2002 than=
=20
the 5,967,780 in 2001. The report doesn't identify the causes of flight=20
delays. In June, airlines will have to tell the government why flights are=
=20
late.


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