Required reading for all airline senior management! This includes Southwest, AirTran, and JetBlue lest they forget what they are doing right. David home.attbi.com/~damiross/airlines.html > Listers will be interested in this article.... > > http://www.zyworld.com/brancatelli/bf2003/branc013003.htm > > ===== > > > __________________________________________________ > Do you Yahoo!? > Yahoo! Mail Plus - Powerful. Affordable. Sign up now. > http://mailplus.yahoo.com