United yanks meals from first class on many flights

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United yanks meals from first class on many flights=0ABy Chris Woodyard, USA=
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TODAY =0A=0AUnited Airlines' new round of belt tightening is going to hit=
 its=20
best  customers =97 first- and business-class passengers =97 in their empty=
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bellies.Starting Tuesday, United is dramatically scaling back food service=
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on many domestic flights. Some high-paying first-class fliers used to steak=
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dinners on fine china may wind up flying several hours without more than a=
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snack.The new cutbacks mark an escalation in United's fight for survival in=
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bankruptcy court. The airline has already endured layoffs, including 1,500=
=20
management employees Friday, and the closing of 32 city ticket offices. Now=
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it will defy industry dogma by laying a glove on the cash cows =97 high-fare=
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fliers.Those passengers aren't as lucrative as they once were. In the=20
second quarter of 1999, United got 41% of its domestic revenue from the 22%=
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of passengers who paid first-class, business-class or unrestricted coach=20
fares. That group accounted for 10% of United's passengers and 20% of=20
domestic revenue in the same quarter last year.

Some may go hungry:=95 United is eliminating first- and business-class meal=
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service on flights of two to three hours to the USA and Canada outside=20
normal meal hours. Only beverages will be served on flights that aren't=20
during the most popular breakfast, lunch or dinner times.=95 On all U.S. and=
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Canadian flights except coast-to-coast routes, deli plates or salads will=20
replace hot lunches and dinners in first- and business-class.=95 Coach=20
passengers on the five-hour flights between the West Coast and Hawaii will=
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no longer receive a sandwich.=95 Coach passengers on morning flights of two=
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to 3 1/2 hours in the USA and Canada will receive a snack mix instead of a=
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hot breakfast sandwich.United is not saying how much it expects to save.=20
Spokeswoman Chris Nardella says United is selectively paring to match=20
rivals. "We need to reduce costs," she says. "We're looking at cutbacks=20
that allow us to be competitive.""It's a helluva shot," says Michael=20
Sommer, a Jacksonville consultant who always upgrades to United's first=20
class. "All that seems to be left is the larger seat. What are they going=20
to take away next?"Most carriers have slashed food spending since business=
=20
travel began declining more than two years ago, and some are looking for=20
ways to save more. America West starts a three-week test today of selling=20
meals on 12 flights.




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