A couple of years ago we had a really bad snow storm in Vancouver right before Christmas and it took me something like 22 hours to get to Toronto. The way that Air Canada handled the weather related delays was apauling so I wrote in and complained. In my letter I clearly stated that I understood that they have no control over the weather, however, they do have control over how they handle to weather related delays. They wrote me back stating that they were not responsible for the weather. So much for reading my letter. Mark ----- Original Message ----- From: "Dennis W Zeuch" <DZTOPS@aol.com> To: <AIRLINE@LISTSERV.CUNY.EDU> Sent: Wednesday, December 04, 2002 8:21 AM Subject: Re: EblueMail > Classic story > About a year ago had miserable run around with AmericaWest in PHX and wrote a > detailed letter about it to them. Got back a form letter saying "due to the > volume of complaints we receive we are unable to respond to them, but we are > sorry anyway" or something to that effect with the universal $75.00 discount > coupon. > Dennis >