I had a very positive response from AmWest last year around May. This was I think right after Franke left. My flight from PHX to IFP was cancelled due to mechanical which made me miss my CFI training for the following day, until noon. I got very generous $500 coupon from AmWest right away at the gate and then I explained the situation to the corporate people with an email. The same they they got back to me, and then told me that they will investigate this thing further. About 10 days later on my IFP-PHX-SEA flight I got a really nice surprise on the PHX-SEA leg : a free upgrade to F class. BAHA ACUNER - CFI,CFII,MEI www.bahadiracuner.com -----Original Message----- From: The Airline List [mailto:AIRLINE@LISTSERV.CUNY.EDU]On Behalf Of Dennis W Zeuch Sent: Wednesday, December 04, 2002 8:22 AM To: AIRLINE@LISTSERV.CUNY.EDU Subject: Re: EblueMail Classic story About a year ago had miserable run around with AmericaWest in PHX and wrote a detailed letter about it to them. Got back a form letter saying "due to the volume of complaints we receive we are unable to respond to them, but we are sorry anyway" or something to that effect with the universal $75.00 discount coupon. Dennis