Left a comment card to United and put it in the mail. I was surprised when I actually received a *phone call* thanking me for the comments. No action was required as it actually was a compliment on the fact that United Airlines is (outside of bad winter storms in ORD) ALWAYS on time, and I noted it and appreciate it. People do read these things! Matthew On Tuesday, December 3, 2002, at 09:14 AM, RT Simpson wrote: > In a message dated 12/2/02 7:34:20 PM US Mountain Standard Time, > damiross2@attbi.com writes: > > >> One thing about JetBlue is that they accept e-mail comments and = >> complaints from their web page. On Saturday, I e-mailed them with my >> = >> observations (those mentioned above and a couple of others), then >> left = >> the house. I was really pleasantly surprised to find a full answer >> = >> waiting for me 2 hours later (not just an acknowledgement of my >> e-mail = >> but a full answer!) - and this was on the Saturday of a 4 day >> weekend! I = >> wrote back saying thank you for the rapid response. This is >> something = >> that I wish Southwest did. > > I agree..LUV remains behind the curve when it comes to email. Their > position > is it would increase their costs to answer the gazillions of email they > receive daily. However IMHO it's the "old school" mentality of Mama > Cass...er,Colleen and Uncle Herb. Neeleman is hip, happenin' and into > high > tech gadgets. But you can't argue with success when it comes to > Southwest! > > RT Simpson > Phoenix > >> >>