I did ask them (Southwest) about why they don't accept e-mail, even for compliments. They said it's because they want to take the time to investigate and give personal service to each piece of correspondance. This is why it took about 6-8 weeks for me to get a reply! I think e-mail can get a personal response - send out an acknowledgement of the e-mail then either e-mail or snail-mail an answer when the investigation is done. David > In a message dated 12/2/02 7:34:20 PM US Mountain Standard Time, > damiross2@attbi.com writes: > > > > One thing about JetBlue is that they accept e-mail comments and = > > complaints from their web page. On Saturday, I e-mailed them with my = > > observations (those mentioned above and a couple of others), then left = > > the house. I was really pleasantly surprised to find a full answer = > > waiting for me 2 hours later (not just an acknowledgement of my e-mail = > > but a full answer!) - and this was on the Saturday of a 4 day weekend! I = > > wrote back saying thank you for the rapid response. This is something = > > that I wish Southwest did. > > I agree..LUV remains behind the curve when it comes to email. Their position > is it would increase their costs to answer the gazillions of email they > receive daily. However IMHO it's the "old school" mentality of Mama > Cass...er,Colleen and Uncle Herb. Neeleman is hip, happenin' and into high > tech gadgets. But you can't argue with success when it comes to Southwest! > > RT Simpson > Phoenix > > > > >