In a message dated 12/2/02 7:34:20 PM US Mountain Standard Time, damiross2@attbi.com writes: > One thing about JetBlue is that they accept e-mail comments and = > complaints from their web page. On Saturday, I e-mailed them with my = > observations (those mentioned above and a couple of others), then left = > the house. I was really pleasantly surprised to find a full answer = > waiting for me 2 hours later (not just an acknowledgement of my e-mail = > but a full answer!) - and this was on the Saturday of a 4 day weekend! I = > wrote back saying thank you for the rapid response. This is something = > that I wish Southwest did. I agree..LUV remains behind the curve when it comes to email. Their position is it would increase their costs to answer the gazillions of email they receive daily. However IMHO it's the "old school" mentality of Mama Cass...er,Colleen and Uncle Herb. Neeleman is hip, happenin' and into high tech gadgets. But you can't argue with success when it comes to Southwest! RT Simpson Phoenix > >